Hostess

Company Overview

Anantara The Palm is a premium hospitality brand designed for today’s international traveller. The brand focuses on authentic destinations, personal experiences, and warm, attentive service across remarkable locations such as islands, beaches, cities, deserts, and jungles.

Role Summary

The Hostess plays an important front-of-house role in delivering a welcoming dining experience, supporting smooth restaurant operations, and ensuring guests feel cared for from arrival to departure.

Key Responsibilities

• Collaborate closely with colleagues to keep service flowing efficiently and the outlet operating smoothly.
• Follow all hotel rules, standard procedures, service standards, grooming expectations, and disciplinary guidelines.
• Handle every guest interaction in a warm, courteous, and inviting manner.
• Use polished telephone etiquette and maintain a solid understanding of reservation policies and processes.
• Stay fully informed about restaurant offerings and the wider hotel services.
• Welcome guests, seat them promptly, and set the tone for a pleasant hospitality experience.
• Keep the restaurant entrance and reception area attended, organized, and visually appealing at all times.
• Verify that each table is clean and properly prepared before seating guests.
• Check in with guests about their experience and raise any concerns to outlet management while attempting to resolve issues quickly.
• Support service wherever needed to help the team during busy periods.
• Assist the cashier and cover cashier duties during breaks.

Qualifications

Candidates are expected to have prior experience as a restaurant hostess, ideally in a hospitality or restaurant environment. Strong people skills, clear communication, good organization, attention to detail, and the ability to handle multiple tasks in a busy setting are important. A high school diploma or an equivalent qualification is required, while extra training in hospitality or guest relations is an advantage.

Additional Information

This role is not limited to the duties listed above; team members are expected to contribute wherever needed to support guests, colleagues, and overall business operations.