Management Associate

Role Summary

This role supports the day-to-day running of a beverage stall within a food court or coffeeshop in Singapore. It combines outlet operations, customer service, inventory control, sales support, staff coordination, and compliance with hygiene, safety, and company standards.

Outlet Operations

• Oversee the smooth functioning of the drink stall and keep service running efficiently during opening, mid, and closing shifts.
• Follow internal SOPs, operational routines, and service guidelines when preparing and serving items at assigned counters such as desserts, dim sums, drinks, fruits, or A Taste of Nanyang.
• Work with the maintenance team to resolve hygiene and upkeep issues quickly so the outlet remains in good condition and aligned with WSH requirements.
• Make sure the stall meets all required hygiene, health, safety, and licensing rules.
• Complete end-of-shift and weekly reporting.
• Carry out any other duties assigned from time to time as part of the role.

Customer Service and Transactions

• Handle customer orders and payments using cash registers or POS systems.
• Accept payments through cash, card, coupons, Net card, and other cashless methods.
• Deliver courteous and professional service while keeping a positive and empathetic approach with customers.
• Respond to customer queries without delay and manage feedback from customers and landlords to identify service gaps.

Sales, Product, and Inventory Management

• Support sales growth through upselling, cost control, and the development of new products.
• Keep wastage under control so gross profit targets are met.
• Track stock levels for both perishable and non-perishable items and schedule replenishment as needed.
• Raise and process orders through the e-PR system.
• Conduct monthly stock counts and ensure all stock follows FIFO inventory practices.
• Help achieve monthly sales targets and FD rental income targets.
• Take part in creating new in-house products.

Team Support and Development

• Learn from the F&B supervisor in planning staff schedules so productivity and salary budgets are managed effectively.
• Support the supervisor in recruitment, training, and development of F&B team members.

External Relationship Management

• Work to maintain full stall occupancy through strong tenant relationships.
• Maintain quality standards for food products sold at tenant stalls.

Work Schedule and Environment

• This is a 6-day work week role with non-rotating shifts.
• The workplace is in a food court or coffeeshop environment.