- 経験
- 1+ yrs
- 給料
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- 投稿済み
- 4時間前
- Work mode
- 在宅勤務
- Eligibility
- Candidates with at least 1 year of experience in Customer Support, Customer Success, or Inside Sales, especially those with SaaS or e-commerce exposure, may apply. Strong written English communication, CRM/helpdesk familiarity, and the ability to work remotely with the required technical setup are…
- Resume
- Required to apply
仕事内容
About the Role
TalentPop App is hiring a performance-focused Sales Support Rep for email and chat. This position blends high-quality written customer care with revenue-generating conversations, including upselling, cross-selling, and retention-focused support.
This is a fully remote role with no voice handling. The work centers on clear, professional written communication, helping customers solve issues while also spotting opportunities to increase value and maintain loyalty.
Application Instructions
There is a fast-track application process for this position. To have your application considered by the recruitment team, the instructions below must be followed exactly. Applications that do not meet these requirements will not be reviewed.
- When asked to choose the position, select “Brand Concierge”.
- Enter the code BCS in the required field.
Customer Support and Retention
- Respond to customer questions and concerns through email and live chat.
- Work through product- and order-related issues quickly and accurately.
- Keep customer satisfaction high while maintaining quick turnaround times.
- Spot signs that a customer may leave and take proactive steps to retain them.
Sales and Revenue Growth
- Look for upsell and cross-sell opportunities during support conversations.
- Explain premium features, add-ons, and expanded service options to customers.
- Communicate the value of the product and the return on investment in a clear way.
- Help support monthly goals tied to expansion and retention revenue.
Candidate Profile
- You have at least 1 year of experience in Customer Support, Customer Success, or Inside Sales, ideally in SaaS or e-commerce.
- You write strong, professional English and communicate clearly in chat and email.
- You have used CRM tools such as HubSpot or Salesforce.
- You are familiar with helpdesk platforms like Zendesk, Intercom, or similar systems.
- You work with a metrics-driven mindset and care about service quality as well as revenue outcomes.
- You understand e-commerce workflows and the online customer experience.
Benefits
- Competitive base pay.
- Commission and performance-based bonus opportunities.
- Permanent work-from-home setup.
- Health coverage through HMO or a monthly stipend.
- Paid time off.
- Clear opportunities to grow in Customer Success and Sales.
Technical Requirements
- A reliable personal computer or laptop with an i5 processor or a comparable modern equivalent.
- A stable wired internet connection with at least 25 Mbps download and upload speed.
- A quiet, professional workspace that supports written customer communication.
Additional Information
This role is intended for candidates who can combine customer care with a commercial mindset, turning written conversations into measurable business growth.