Account Handler, Commercially Connected Personal Lines (CCPL)

Role overview

Brown & Brown Ireland is looking for a proactive, detail-focused Account Handler to join its Commercially Connected Personal Lines (CCPL) team in Cork/remote. This is a permanent, full-time position within the Personal Lines department, supporting customers whose personal insurance needs are linked to commercial relationships.

The role sits at the point where personal and commercial insurance meet, offering a strong opportunity to build deeper technical knowledge. It is well suited to someone who wants to broaden their expertise and potentially progress into a future commercial insurance career.

You will partner closely with Commercial Account Directors and Executives, serving as a reliable contact for personal lines matters and offering timely, practical advice that helps protect customers and strengthen relationships.

What you will do

• Provide high-quality service to commercially connected personal lines customers with professionalism, care, and efficiency.
• Use active listening and structured conversations to understand customer needs in depth.
• Complete thorough risk review and assess market options and cover solutions that match the customer’s circumstances.
• Follow internal workflows, compliance requirements, and technical standards with accuracy.
• Work in close coordination with Commercial Account Directors and Executives to support smooth service delivery and account retention.
• Keep file notes and records clear, complete, and aligned with system procedures, including Applied Relay.
• Identify situations involving vulnerable customers and respond appropriately, keeping fairness and protection at the forefront.
• Act as the team’s personal lines knowledge resource and join customer meetings when required.
• Own the quality of your work, learn from mistakes, ask questions where needed, and escalate issues quickly.
• Help maintain a professional, collaborative, and solutions-led team culture.

What we are looking for

• Preferred: CIP qualification.
• At least 4 years of experience in a personal lines role with strong knowledge of products and processes.
• Experience arranging cover for non-standard policies.
• Strong communication and relationship-building skills, with a customer-first approach.
• Excellent attention to detail and an analytical, investigative mindset.
• A team-oriented approach with willingness to support colleagues and leaders.
• Strong organisation and time management, with a dependable and productive working style.
• Comfort taking initiative and contributing to a positive team environment.
• Awareness of fitness and probity requirements and the Minimum Competency Code.

What the employer offers

• A supportive and collaborative team environment.
• Remote working opportunities.
• Ongoing professional development.
• The chance to contribute meaningfully within a growing and dynamic business.
• Competitive compensation and benefits.

Additional information

Location: Lough Mahon House, Cork/Remote

Employment type: Permanent, full time

Department: Personal Lines (Commercially Connected)

Company culture: The organisation describes itself as merit-based, with a culture that values self-starters and people who consistently act in customers’ best interests. It also emphasises teamwork, competitiveness, drive, discipline, and inclusion.

Company background: Brown & Brown Ireland provides insurance broking services to customers in Ireland and internationally. The business employs more than 200 teammates across 6 locations nationwide and is part of Brown & Brown, Inc., a publicly traded company listed on the New York Stock Exchange (NYSE:BRO).

Equal opportunity statement: The employer welcomes applications from people of all backgrounds and abilities and will provide reasonable accommodation or support during recruitment where needed. Brown & Brown Insurance Brokers (Ireland) Ltd, trading as Brown & Brown, is regulated by the Central Bank of Ireland.

Application/contact: Applicants are invited to send a CV and cover letter. For informal queries, David Tuohy can be contacted by phone or email.