Account Manager

Role overview

Adyen is a financial technology company that brings together payments, data, and financial products in one platform for major global brands such as Meta, Uber, H&M, and Microsoft. The organization is built around ambition, high performance, and solving complex technical problems at scale. Teams are given strong ownership and support so they can build innovative and ethical solutions that help customers grow faster.

Why this role matters

The Account Management function plays a key part in Adyen’s growth, customer success, and global brand expansion. In this position, you will manage relationships with international merchants across several industries and channels, contribute to cross-functional initiatives, and operate in a fast-moving, entrepreneurial setting with significant autonomy. The role also offers the chance to deepen your understanding of the global payments ecosystem through internal learning and development.

What you will do

You will support and grow a portfolio of mid-sized, fast-growing merchants, working across a variety of sectors and collaborating with other account managers in a pooled model. Your focus will be on building strong customer relationships, identifying growth opportunities, driving commercial success, and ensuring a high-quality customer experience while keeping an eye on efficiency and proactive account management.

• Partner with other account managers to handle accounts across multiple industries and share ownership where needed.
• Develop customer relationships that support growth, satisfaction, and lower churn.
• Lead commercial conversations on shared accounts and work toward strategic and financial goals.
• Organize and deliver short- and long-term projects across several accounts, coordinating with internal teams when helpful.
• Use analytical thinking and spreadsheet-based analysis to discuss payment-related details with confidence.
• Act as the internal voice of the customer and relay feedback to the right teams.

What we are looking for

The ideal candidate is proactive, adaptable, and comfortable balancing strategic thinking with a hands-on approach. You should enjoy building relationships, working with a multicultural team, and helping customers succeed while contributing to team goals.

• You are energized by relationship-building with both colleagues and customers.
• You naturally connect with people and can independently organize and run meetings in person, by phone, or online.
• You are interested in managing a broad account portfolio and learning about the payments industry in depth.
• You are motivated to spot commercial opportunities and discuss them with customers.
• You manage your time well and are always looking for more efficient ways of working.

Additional requirements

This position is based in the Berlin office and follows a hybrid working model. In-person collaboration is an important part of the setup, and fully remote arrangements are not available. The role also involves some domestic and international travel.

• 1 to 3 years of full-time experience in a client-facing commercial role such as account management, consulting, or merchant-side payments work.
• Experience in complex enterprise software, technical infrastructure, or financial services is a plus.
• Professional written and spoken fluency in both German and English.
• Additional languages are considered an advantage.

Candidate experience

The hiring process is designed to be smooth and transparent. Applicants can typically expect a response within 5 business days, and the interview process generally takes about 4 weeks, although timing may vary by role.

Diversity and inclusion

Adyen emphasizes diversity of background and perspective as an essential part of solving its technical and business challenges. The company welcomes candidates from all backgrounds and encourages people who may not meet every qualification to still apply if they feel aligned with the role.

About Adyen

Adyen positions itself as a partner in customer growth rather than just a technology vendor. The company seeks commercially minded professionals who are motivated to work in a collaborative, high-performing environment.