Account Manager

About LegalVision

LegalVision is a commercial law firm designed for businesses that prefer a modern way of working. Its fixed-fee membership model gives SMEs and in-house legal teams unlimited legal support, while custom technology helps the firm deliver quick, high-quality service with predictable pricing for clients and strong career growth for employees.

As the business continues to expand across Australia, New Zealand, and the United Kingdom, team members gain access to broad exposure, meaningful progression opportunities, and the chance to join a forward-thinking legal business that has been recognised as a 5 Star Employer of Choice, a Top 25 Attraction Firm, and Law Firm of the Year.

Role Overview

In this Account Manager role, you will be responsible for helping higher-tier mid-market members make full use of their membership. Your work will focus on building long-term engagement, strengthening retention, and ensuring members continue to recognise the value of LegalVision’s services.

The ideal person for this role is commercially minded, strategic, confident with business conversations, and highly familiar with legal service offerings. You should be energetic, approachable, organised, proactive, and detail-oriented, with the ability to stay ahead of client needs and spot opportunities to deepen the relationship.

What You Will Do

• Create strong connections with new members and support them through onboarding.
• Spot opportunities for members to upgrade or extend their membership and suggest suitable options.
• Serve as the main contact for member questions, including platform use and legal service enquiries.
• Assess requests for legal help according to member needs, including issues members raise and ones you identify proactively.
• Review member usage trends to identify churn risks and take action early to reinforce value.
• Work with members to understand concerns and offer solutions that fit their requirements.
• Use client feedback to help improve and refine the membership offering.
• Partner with internal teams to improve the overall member experience using insights from member feedback.

You will work toward challenging but achievable KPIs, supported by skilled colleagues, encouraging leaders, strong tools, and both formal and on-the-job training. This will help you build a solid understanding of the legal and commercial needs of businesses in Australia and New Zealand.

Who We’re Looking For

We are seeking someone who already has at least 12 months of experience in customer service or account management and is ready to step up in their career. Legal experience is not required, although a legal background would be an advantage. Flexible or part-time arrangements may be considered to suit different lifestyles.

The right candidate will understand how businesses operate, be able to identify client needs, and confidently offer practical solutions that deliver value. You should be passionate about client success, naturally good at solving problems, and comfortable recommending additional services when appropriate.

A friendly, empathetic, and professional style is important because this is a client-facing role that involves understanding and resolving client issues. You should also be self-driven, able to work independently, and always looking for ways to improve both yourself and the systems around you.

Because the role involves using LegalVision’s in-house technology, you should be quick to learn new tools and comfortable thinking from the perspective of a business owner.

Benefits

• Flexibility, autonomy, and the chance to work with a high-performing team while accelerating your career.
• Real influence over the growth and direction of the business.
• LV Leave, offering up to 25 days of paid leave each year, with extra days after 2 years of service, plus paid parental leave, birthday leave, and volunteering leave.
• An annual budget for external learning and professional development.
• A lively office in Surry Hills, close to Central Station, along with flexible work-from-home options.

Additional Information

Applications are reviewed as they come in, and the role will close once it has been filled, so early applications are encouraged.

Recruitment agencies are not required to contact the employer regarding this role. Unsolicited CVs are not accepted, and no fees will be paid for unsolicited submissions.