Account Manager

About the Role

Croda is a global FTSE100 company guided by its purpose of using smart science to improve lives. With a market value of about £6 billion and a workforce of nearly 6,000 people worldwide, the company develops innovative, sustainable ingredients used in everyday consumer products. The business is now hiring an Account Manager for its Consumer Care division in the Middle East region.

In this position, you will report to the Sector Sales Manager for Consumer Care and take an active role in driving growth, improving customer satisfaction, and supporting Croda’s commercial expansion across the region.

What Croda Is Looking For

• A bachelor’s or master’s degree in chemistry, chemical engineering, or a closely related discipline.
• Professional fluency in English; Arabic at an advanced level is considered an advantage.
• At least 5 years of experience in specialty chemical sales, ideally within the consumer care ingredients market.
• The ability to discuss technical topics confidently with R&D teams and negotiate effectively with purchasing teams.
• Strong selling ability, commercial awareness, and a growth-oriented mindset.
• Solid understanding of customers, competitors, and the market, plus an existing network in the Middle East is preferred.
• A strong focus on results with the drive to achieve and surpass targets.
• The ability to work independently as well as collaboratively in a team environment.
• Excellent communication and presentation capabilities.
• Good planning, organization, and time management skills with the ability to prioritize effectively.
• High customer focus and the flexibility to adapt to changing market conditions.

Key Responsibilities

• Lead sales and business development efforts while building strong customer relationships to deliver sales targets.
• Maintain existing customer accounts through regular direct contact and create new relationships with prospective clients.
• Position and promote Croda’s products and solutions across the region, while coordinating customer projects and development work.
• Work closely with internal teams such as Business Development, Supply Chain, Finance, and PAD to ensure customer and company requirements are met from order entry through to cash collection.
• Provide timely business reporting for the region, including call and visit updates, risk identification, mitigation planning, opportunity creation, and commercialization planning.
• Support the launch and promotion of new and existing products through exhibitions and other marketing initiatives assigned by sales leadership.
• Oversee orders with Customer Service and keep forecasts updated promptly to support stock planning.

What’s on Offer

• Opportunity to grow professionally within a large international organization.
• A competitive salary and benefits package.
• Support for professional development.
• An inclusive workplace with colleagues from many nationalities.
• Exposure to experienced professionals and continuous learning opportunities.
• Private medical insurance and life insurance.
• 22 days of paid leave plus public holidays.
• Access to share plans.
• Generous parental leave.
• Free car parking in the Dubai Science Park area.
• A role in a growing international business environment.

Equal Opportunity Statement

Croda is committed to creating an inclusive and collaborative workplace built on responsible, innovative, and team-driven values. Applications are welcomed from qualified candidates regardless of sex, race, disability, age, sexual orientation, marital or civil partnership status, pregnancy or maternity, religion, or belief.