Account Manager, ANZ

About the company

GBG helps real people access digital services safely while giving businesses better ways to verify identity and address information. Its platform uses a broad mix of dependable data to create a trusted identity view for individuals and organisations.

With more than 30 years of experience, the business focuses on supporting secure and positive digital experiences for people across ages, locations, and backgrounds.

About the team and role

You will join the GTM ANZ team, which supports the company’s strategy by delivering identity intelligence at scale across Australia and New Zealand. The region is important for helping existing customers improve onboarding and risk management outcomes. The team places a strong emphasis on customer experience, service quality, and long-term value creation.

In this account management role, you will oversee a varied portfolio across the Australian and New Zealand markets. Acting as a trusted advisor and subject matter expert, you will work with internal teams to ensure a smooth transition from new business into account management, with extra focus during early activation and ongoing relationship development. The role is commercially focused, with responsibility for strengthening the existing base, growing revenue, and responding to client needs with practical and innovative solutions.

Key responsibilities

• Manage existing accounts proactively by setting and delivering plans to retain customers, meet sales targets, and expand the SMB portfolio.
• Prepare accurate sales forecasts and keep CRM records current so leadership has reliable data and useful insights.
• Develop strong partnerships with senior stakeholders, including executive- and C-level contacts, to build durable client relationships.
• Partner with Professional Services, Marketing, and Product teams to coordinate initiatives and provide a consistent customer experience.
• Monitor market trends and the competitive environment to uncover new opportunities and guide commercial decisions.
• Collaborate with the new business team to hand over accounts smoothly, support change management, and drive early engagement after activation.

Requirements

• Background in account management with a clear commercial orientation.
• Consistent track record of meeting or surpassing sales goals.
• Strong self-drive and a results-focused mindset.
• Excellent communication, negotiation, and relationship-building skills.
• Good analytical thinking and strategic planning ability.
• Comfortable working both independently and as part of a wider team.
• Adaptable to shifting environments, including SaaS products, new offerings, and changing customer needs, with a creative approach to problem-solving.
• Understanding of AML/CTF rules in Australia or New Zealand is preferred but not mandatory.
• Ability to quickly earn trust from prospects and internal collaborators.

Additional information

GBG is an equal opportunity employer and is committed to a diverse, inclusive workplace where people feel valued and supported.

If you need reasonable adjustments during the interview process, you should let the Talent Attraction partner know.

To learn more about benefits or speak with the Talent Attraction team, you may contact [email protected].

Career opportunities and further information are available through the company’s careers page.