Application Support Engineer

About TVS Credit Services Ltd

TVS Credit Services Ltd, a part of the TVS Group with over 113 years of legacy, is committed to empowering Indians by providing accessible credit solutions. We offer a diverse range of financial products, including loans for two-wheelers, used cars, tractors, and mid-corporate clients, leveraging advanced technology and analytics. Our mission is to fuel aspirations and foster financial growth across India.

Job Summary

We are seeking an experienced Application Support Engineer to provide L2/L3 support for our production and non-production environments. The role involves monitoring, troubleshooting, and resolving application issues within service level agreements (SLAs), with a focus on database management (Oracle/MySQL) and API integrations.

Key Responsibilities

• Deliver L2/L3 application support for both production and non-production environments.
• Monitor systems, troubleshoot, and resolve application problems within established SLAs.
• Address and resolve database-related issues using Oracle and MySQL.
• Analyze application logs to identify root causes and collaborate with development teams for fixes.
• Support and maintain integrations via RESTful Web APIs.
• Assist in troubleshooting backend services built with Node JS and frontend applications developed with React.
• Conduct data validation, perform data corrections, and analyze database performance.
• Coordinate application deployments, releases, and other production support tasks.
• Develop and maintain support documentation, runbooks, and knowledge base articles.
• Collaborate effectively with business users, developers, and infrastructure teams to ensure application stability and availability.

Required Skills and Qualifications

• Solid practical experience with Oracle Database and MySQL.
• Proficiency in crafting and optimizing SQL queries, developing stored procedures, and troubleshooting database issues.
• A good grasp of application support methodologies and incident management procedures.
• Familiarity with RESTful Web APIs, including testing and troubleshooting.
• Basic to intermediate understanding of React.js applications.
• Experience in log analysis, debugging, and performance monitoring tools.

Additional Information

This is a full-time, onsite position located in Guwahati, India.