Assistant Business Manager

Role overview

Charlotte Tilbury Beauty is hiring an Assistant Business Manager for its Fenwick Kingston counter in Kingston Upon Thames. This is a permanent full-time position of 40 hours per week. The role sits at the heart of the retail team and combines leadership, commercial focus, and customer experience excellence.

About the brand

Created in 2013 by British makeup artist and beauty entrepreneur Charlotte Tilbury MBE, the brand has grown rapidly and become one of the best-known names in beauty. It operates across 50 markets and has more than 2,300 people globally. The business is known for fast growth, product innovation, retail excellence, and a culture built around ambition, collaboration, and forward thinking.

What the role involves

As Assistant Business Manager, you will act as a strong ambassador for the brand and help deliver exceptional counter performance. The role requires a balance of team leadership, sales delivery, customer engagement, and smooth day-to-day operations. You will work closely with the Business Manager to support the retail team and maintain high standards across the store.

Key accountabilities

• Support the store in achieving and exceeding financial targets and KPIs.
• Help set individual and team sales goals and align them with Retail Artists.
• Show commercial drive and enthusiasm for the brand and its performance.
• Model outstanding customer service and help create memorable customer experiences.
• Coach the team and provide feedback to ensure service and artistry standards are consistently met.
• Build customer relationships beyond the counter, including using the client database for direct marketing opportunities.
• Put development plans in place and hold regular review conversations with the team.
• Help build a positive team environment through meetings, collaboration, recognition, and celebration of success.
• Contribute ideas for events, activities, and initiatives that can strengthen sales and commercial results.
• Keep visual merchandising, counter presentation, cleanliness, and hygiene to a high standard.
• Maintain impeccable grooming standards and set the tone for the team.

What the company is looking for

The ideal candidate has retail management experience and a strong interest in the beauty sector. You should bring commercial awareness, experience managing people, and the ability to think strategically while supporting day-to-day execution.

Training and benefits

The company provides a structured induction called Charlotte's Magic Academy, with training on the role, artistry, service, and commerce, plus follow-up support in the first months of employment. Career development support is also offered, along with access to product launches before public release. On completion of the induction, you receive a full Charlotte Tilbury look so you can represent the brand with confidence.

Additional benefits include access to Tilbury Treats, a rewards platform with discounts on items such as gym memberships and cinema tickets. Other benefits mentioned include life assurance, birthdays off, team sales incentives, and more.

Culture and inclusion

The business aims to empower everyone to be their most beautiful self and welcomes people from diverse backgrounds, cultures, voices, beliefs, and perspectives. This approach is part of how the company serves customers, communities, employees, and candidates.

Additional information

This is a permanent full-time role based onsite in Kingston Upon Thames. The vacancy is for the Charlotte Tilbury counter at Fenwick Kingston and is scheduled for 40 hours per week.

Application note

Interested candidates should bring retail leadership, a passion for beauty, and the ability to drive performance while delivering outstanding customer experience.