Assistant Front Office Manager

Role Overview

Hotel Palace Berlin in Berlin is looking for an Assistant Front Office Manager to help ensure smooth, well-structured front office operations in a refined hospitality environment. The role suits someone who enjoys welcoming guests, communicating confidently, and supporting a polished guest experience with strong organization and attention to standards.

What You Can Look Forward To

• A 38-hour workweek
• Starting annual leave entitlement of 28 days
• Time recording down to the minute
• A monthly contribution of EUR 25.00 toward the BVG travel ticket
• A referral bonus of up to EUR 1,000.00 for successful employee recommendations
• Support for building personal assets through company-backed savings benefits
• Special family-and-friends rates when relatives or friends visit Berlin
• Healthy, balanced meals in the staff restaurant prepared by an in-house staff chef, plus a selection of complimentary hot and cold employee drinks
• Team events and off-site activities
• Support from an experienced leadership team that advises and accompanies professional growth and helps plan individual career development through extensive internal and external training programs
• Annual feedback discussions with training and development measures, including funding for further education
• Free uniform laundry service
• Additional benefits and discounts in local shops and directly at the hotel
• Reduced rates for hotel stays worldwide through cooperating employee booking platforms
• A challenging role in a renowned privately run hotel that is part of The Leading Hotels of the World

What the Hotel Is Looking For

• Completed vocational training in the hotel industry
• A well-organized and structured approach to work
• Confidence in working with standards and procedures
• A charming, open personality
• Good language skills in German and English
• Flexibility, resilience, reliability, and a strong willingness to contribute
• Commitment, teamwork, and enjoyment of the job
• Confident handling of hotel software, ideally Suite 8, and common MS Office applications

About the Hiring Approach

The employer emphasizes personality and motivation as much as formal qualifications. Candidates do not need to meet every requirement; around half of the listed criteria is considered enough, with the remaining strengths expected to be brought in through character, attitude, and potential.

Your Responsibilities

• Take charge of the front office and concierge area when the Front Office Manager is absent
• Support daily operations across the entire front office
• Work actively in shifts and ensure that service runs smoothly
• Coordinate the workflow of the front office team
• Serve as a knowledgeable contact for guests and colleagues
• Share responsibility for creating duty rosters and vacation schedules
• Conduct trainings, encourage team development, and identify learning needs
• Participate in hiring processes for the front office and concierge team as well as employee discussions
• Support and coach employees in up-selling and cross-selling
• Monitor compliance with Leading Hotels of the World standards
• Contribute to projects and help drive them forward with creative ideas
• Maintain active shift participation while ensuring smooth operations in line with company and service standards
• Provide personal guest care before, during, and after the stay
• Handle guest complaints professionally and work to secure guest satisfaction
• Ensure effective communication with all other hotel departments

Additional Information

Applicants should already have several years of experience in a similar role or as a shift leader and be ready for the next step in their career. The hotel offers a supportive and motivating environment, thorough onboarding, and exposure to all departments.

The company is committed to a respectful, prejudice-free workplace that values talent based on performance, regardless of age, gender or gender identity, ethnic background or nationality, religion or belief, sexual orientation or identity, or physical ability. It has signed the Charta der Vielfalt.

Contact for details and advance information: 030 2502 1151.

Location: Budapester Straße 45, 10787 Berlin, Germany.