Assistant Manager, Front Office

Hotel Overview

Fairmont Singapore and Swissôtel The Stamford are centrally positioned in Singapore’s shopping, dining, and entertainment hub, with City Hall and Esplanade MRT stations plus other key transport links right nearby. Together, the two properties feature 2,030 guestrooms, 12 lifestyle and dining outlets, the Michelin-starred JAAN by Kirk Westaway, a large-scale meeting venue at Raffles City Convention Centre with 34 function rooms, and one of Asia’s largest spas, Willow Stream Spa.

About the Company

The hotels focus on building long-term careers and opening up fresh professional opportunities through a range of development programmes. The environment is designed to support growth, and team members are encouraged to thrive and progress together.

Role Summary

The Assistant Manager, Front Office supports the smooth operation of front desk services while maintaining high service standards and a strong management presence. The role involves guest reception, problem-solving, cashiering support, team coaching, and ensuring the guest experience aligns with hotel policies and strategic objectives.

Key Responsibilities

• Support guest check-in, check-out, and cashiering-related tasks.
• Help coordinate front office service delivery using available resources, tools, data, and service standards.
• Ensure guest service conduct, technical processes, and behaviour remain consistent with hotel expectations and strategic direction.
• Maintain an active management presence and coach team members in handling guest feedback effectively.
• Welcome arriving guests, complete registration, and issue room keys according to approved procedures.
• Assist guests throughout their stay by responding to requests, handling feedback, and offering directions and recommendations.
• Manage guest mail, messages, and telephone enquiries.
• Drive room revenue by promoting higher room categories and securing the best possible rate for walk-in guests.
• Follow hotel and department policies and procedures without exception.
• Protect guest privacy and ensure confidential information is not disclosed.
• Greet VIP guests, provide room escorting, and ensure a polished arrival experience.
• Carry out any other duties or special projects assigned by the Front Office Manager, Assistant Front Office Manager, Reception Manager, or Duty Manager.
• Attend daily briefings and departmental meetings as required.

Requirements

• GCE A Level qualification or an equivalent academic background.
• At least 2 years of experience in hotel front office operations.
• Working knowledge of Opera and related systems integrated with the PABX and/or hotel computer platform.
• Fluent command of English in reading, writing, and speaking.
• Comfortable using computers, including Windows, Internet Explorer, and Word.
• Solid understanding of front office procedures.
• Basic supervisory capability, including verbal and written communication, planning, decision-making, training, and development.
• Team-oriented mindset with respect for colleagues and openness to different nationalities.
• Highly organised, detail-focused, and flexible to work extended hours.
• Able to perform well under pressure and work independently.
• Energetic, positive, and professional in attitude.
• Strong interpersonal and communication abilities.

Additional Information

This position requires a candidate who can handle busy hotel operations, work extended hours when needed, and support guest service delivery in a fast-paced hospitality environment.