Assistant Manager / Manager - Academic Delivery

About Emeritus

Emeritus works to make future-focused learning accessible and affordable for learners, enterprises, and public institutions worldwide. The organization partners with more than 80 leading universities across the US, Europe, Latin America, Southeast Asia, India, and China to deliver short courses, degree programs, professional certificates, and senior executive programs. By combining modern technology, curriculum design, and guidance from experienced faculty, mentors, and coaches, Emeritus has supported more than 300,000 learners across 80+ countries.

Established in 2015 and operating as part of Eruditus Group, Emeritus has a global workforce of over 2,000 people and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. The company is supported by investors such as Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.

Role Overview

The Assistant Manager / Manager - Academic Delivery will be responsible for delivering professional certificate programs in collaboration with top-ranked universities. The position calls for someone who is highly process-driven, detail-focused, and energized by creating impact. The role works closely with global, cross-functional teams and requires end-to-end ownership of assigned programs, with a strong focus on learner satisfaction, completion, and scalable online delivery.

The person in this role will ensure programs are ready for launch, coordinate with course leaders, engage with stakeholders, and use data to improve the learner journey. The environment is fast-paced and offers a high degree of autonomy, while still being supported by a collaborative, globally distributed team.

What You Will Do

• Maintain productive working relationships with internal teams and external partners across Outreach, Admissions, Design, University Partnerships, and Services Delivery.
• Coordinate with university partners by sharing program updates, responding to delivery-related queries, and keeping expectations aligned.
• Share relevant updates on program health with cross-functional colleagues and partner universities.
• Own the learner journey end to end, with learner satisfaction and completion as the main priorities.
• Prepare courses for launch by performing quality checks, drafting participant communications, and organizing live sessions.
• Manage course leaders by handling interviewing, onboarding, training, and performance management for the programs they deliver.
• Address escalated learner issues from the support team and resolve delivery challenges quickly.
• Review learner feedback and program outcomes to suggest improvements in course design and operating processes.
• Track core performance measures such as completion, satisfaction, course leader ratings, withdrawals, and deferrals.
• Make timely decisions that keep the learner experience first.
• Build and refine scalable processes that improve program delivery efficiency.
• Work proactively across teams to strengthen delivery workflows and overall program execution.

Requirements

• At least 4 years of experience in project management or program management, ideally in the education sector.
• Strong written and spoken English communication skills.
• A bachelor’s degree or equivalent qualification.
• Background in delivering online courses or educational programs.
• Experience recruiting and managing course leaders, teaching assistants, faculty, or similar instructional staff.
• Ability to work with large datasets, draw insights, and turn them into practical recommendations.
• Highly organized, detail-oriented, and self-driven.
• Good interpersonal skills and the ability to communicate clearly in English.
• Comfortable working through change and creating new processes.
• Able to work independently in a remote environment while building trust with a distributed team.
• Flexible with working hours to collaborate across global time zones.

Why Join Emeritus

This role offers the chance to make a real difference to learners around the world while being part of a collaborative, inclusive, and growth-focused workplace.

Equal Opportunity Statement

Emeritus is an equal opportunity employer and welcomes applicants without discrimination based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic under applicable law.

Additional Information

This is a remote full-time position based in India.

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