Assistant Manager - Training

Role Overview

This position sits within the Training function at MyBiz, the corporate travel management platform from MakeMyTrip. The platform offers a configurable, real-time self-booking experience that connects smoothly with a company’s internal setup, aiming to improve convenience, transparency, savings, and choice. Over the past five years, the business has onboarded more than 50,000 well-known corporate clients.

The role is based in Gurugram and reports to the Director - Corporate Channel.

About the Role

This is an important leadership role responsible for managing the full spectrum of learning, sales enablement, and content strategy for the MyBiz business. The selected candidate will build, roll out, and continuously improve a broad training framework that gives teams the knowledge, tools, and confidence required to perform effectively in a fast-changing market.

Key Responsibilities

• Design and run structured onboarding and induction journeys so new hires can settle in quickly and become role-ready.
• Strengthen sales capability through ongoing learning programs, refresher sessions, structured learning paths, and advanced modules.
• Create milestone-based assessment methods to measure product knowledge and readiness for the role.
• Analyze training needs by reviewing performance data, manager inputs, and on-ground observations to pinpoint capability gaps and shape targeted interventions.
• Develop and manage training assets such as SOPs, process documentation, handbooks, and learning guides, keeping them clear, current, and easy to access.
• Prepare customer-facing product communication, including feature updates and value-led material for clients.
• Support new product and feature rollouts by ensuring frontline teams receive the right training and are prepared for deployment.
• Promote engagement and a strong learning culture through campaigns, quizzes, and knowledge-sharing activities.
• Bring in modern learning methods such as AI-enabled modules, demo-based simulations, LMS-driven programs, microlearning, and self-service training formats.

Requirements

• MBA from a reputed institute, along with 5 to 7 years of experience in training, content development and design, strategic planning, and content redesign with strong impact orientation.
• Prior exposure to sales, operations, partner enablement, or capability-building environments is preferred.
• Excellent written and verbal communication skills, with the ability to produce clear, engaging, and audience-specific content.
• Practical experience using content creation tools, presentation software, and digital learning platforms.
• Strong strategic and analytical mindset with the ability to identify gaps and build tailored training interventions.
• Adaptable and innovative approach, with awareness of current industry trends in learning and development.
• Leadership presence and influence skills to inspire others and drive high performance.

Additional Context

The role calls for ownership of end-to-end learning enablement, including content strategy, digital learning adoption, and internal capability building. Success in the role depends on the ability to combine structure with innovation while keeping training relevant to business needs.