Assistant Store Supervisor

About the Company

talabat began its journey in Kuwait in 2004 and has since expanded into a major food and grocery delivery platform across the MENA region. Today, it serves customers in nine countries, supported by a workforce of more than 3,000 employees. The business partners with over 27,000 brands across nearly 50,000 branches, and its quick-commerce grocery concept, tMart, delivers in 30 minutes or less in markets including Bahrain, Egypt, Jordan, Kuwait, Oman, Qatar, and the UAE.

The company places strong emphasis on doing what is right for its customers, partners, employees, riders, and the wider communities it serves. Through its tech-for-good initiative, it enables customers to support charitable causes directly through the platform, with a particular focus on food insecurity. Since 2020, this initiative has helped fund more than 1 million meals and contributed over $1.5 million to charity with support from partners and customers.

talabat is part of Delivery Hero, a global leader in online food delivery and quick commerce.

Role Overview

This position supports the growth and day-to-day running of tMart, the company’s grocery cloud-store model. The Assistant Store Supervisor helps oversee store activities during shifts and ensures smooth execution across receiving, stocking, order preparation, inventory control, and team coordination.

Key Responsibilities

• Oversee the store’s end-to-end operations during assigned shifts, including team coordination, ordering, receiving goods, stocking shelves, and preparing and packing orders.
• Support the Store Supervisor with staffing tasks such as hiring support, shift planning, and routine or preventive maintenance coordination.
• Assist with replenishment planning by helping maintain adequate stock levels, avoiding stockouts and overstock situations, and preparing orders based on demand inputs and physical stock checks.
• Help maintain strong inventory controls by participating in stock counting, cycle counts, and scheduled stock-taking activities to keep records accurate.
• Ensure incoming goods are received correctly and in line with company policies and standard operating procedures.
• Make sure outbound order picking and packing are completed accurately and efficiently according to SOPs.
• Monitor fulfillment performance and suggest improvements that can raise productivity and profitability.
• Support efforts to reduce store shrinkage and related losses.
• Promote compliance with hygiene, sanitation, security, safety, and service standards while maintaining a high level of internal and external customer service.
• Raise operational issues with the Store Supervisor and contribute practical solutions.

Requirements

• 3 to 5 years of experience in a supermarket or restaurant environment.
• Comfort with learning on the job and adapting to changing situations.
• Strong communication skills and a practical, hands-on working style.
• Good interpersonal skills and the ability to work effectively across different cultures.
• Fluency in English; Arabic language skills are an added advantage.

Additional Information

The role is based in Dubai, United Arab Emirates, and is a full-time, on-site position.

This opportunity is focused on store operations within a fast-growing grocery delivery business.