Barback

About The Role

Time Out Market is seeking enthusiastic Barbacks to join our team. As a Market Barback, you will be instrumental in providing exceptional guest service and ensuring a memorable experience for every visitor. You will support bartenders and contribute to the overall smooth operation of the bar.

Responsibilities

• Provide timely service to bartenders, beverage runners, and guests.
• Assist bartenders with guest orders and ensure accurate product delivery.
• Maintain a professional appearance by adhering to uniform standards for all scheduled shifts.
• Thoroughly clean and polish glassware throughout your shift.
• Prepare all necessary mixes and garnishes for beverages.
• Manage inventory by ensuring proper rotation of liquor, beer, wine, and other consumable items.
• Maintain a clean bar top, free from dirty glasses, ashtrays, and trash.
• Keep the back bar area tidy and organized.
• Promptly clean up spills and waste, and dispose of trash in designated receptacles.
• Assist with the setup and upkeep of event and banquet spaces.
• Support the loading and unloading of equipment, including boxes and product.
• Ensure all stocking is completed, requisitions are accurately filled out, and any stock shortages are reported.
• Maintain opening, closing, running, and weekly liquor, beer, wine, and consumable par levels.
• Communicate any guest complaints, comments, or incidents to management.
• Cultivate strong service rapport with guests.
• Address guest inquiries and requests courteously and professionally.
• Proactively anticipate guest needs.
• Provide guests with information about our venues, menus, and pricing.
• Adhere to all company standard operating procedures and service sequence standards.
• Identify and foster relationships with regular guests to encourage repeat business.
• Maintain awareness of the bar atmosphere by circulating through your work area.
• Report any instances of theft, vandalism, or policy violations.
• Resolve guest concerns and complaints with a positive and helpful attitude.
• Identify and manage guests who may be becoming or are intoxicated.
• Monitor guests who may be intoxicated or disruptive and promptly inform a Manager.
• Comply with all safety and health regulations, company policies, and liquor laws.
• Ensure all nightly, weekly, opening, running, and closing duties are completed.
• Immediately report any equipment failures or safety hazards to a Manager.

Skills & Experience

• Demonstrate a sense of urgency in tasks.
• Possess basic mathematical skills for calculations.
• Exhibit strong problem-solving capabilities.
• Communicate effectively and assertively in English, both verbally and in writing.
• Maintain a high level of confidentiality.
• Consistently display a positive attitude.
• Approach tasks with an open and objective mindset.
• Practice empathetic listening and respectful interaction.
• Maintain composure and focus under pressure.
• Uphold personal integrity in all actions.
• Work collaboratively as part of a team, stay organized, manage multiple projects, follow up diligently, and make accurate decisions.
• Thrive in a fast-paced, busy, and potentially stressful environment, meeting deadlines under pressure.

What we look for in a candidate:

• Be commercially astute.
• Show a passion for hospitality and excellent service.
• Possess strong communication and relationship-building skills.
• Demonstrate a high sense of ownership, urgency, and drive.
• Be a dedicated team player.

Culture Fit:

Time Out Group is committed to diversity and equal opportunity. We value a workplace where differences are celebrated, fostering creativity and personal growth. We encourage an open culture where ideas are shared freely, and experimentation is embraced. We believe in the right of everyone to express themselves authentically, enriching our collective experience. We are dedicated to the pursuit of happiness and believe we are in the happiness business.

Company Overview – Time Out Market:

Time Out Market, a division of Time Out Group plc, curates the best of the city's culinary and cultural offerings under one roof. Based on Time Out's renowned editorial curation, it features top-rated restaurants, bars, and cultural experiences. The first market, established in Lisbon in 2014, has become a major attraction. With plans for new markets in cities like Miami, New York, Boston, Chicago, Montreal, Prague, and London, Time Out Market brings high-quality, accessible food and experiences to diverse urban centers.

About Time Out Group Plc:

Time Out is a global media and entertainment company dedicated to helping people maximize their city experiences. Since its inception in London in 1968, Time Out has been a trusted source of inspiration for locals and visitors. Today, its presence spans digital platforms, social media, print, live events, and Time Out Markets, delivering curated content across 315 cities and 58 countries. The company monetizes its reach through advertising and e-commerce. Listed on London's AIM stock exchange, Time Out Group is focused on growth and transforming the iconic brand into a leading global media and entertainment entity.