Business Process Analyst

About Inkomoko

Inkomoko is a dynamic social enterprise dedicated to empowering entrepreneurs to foster business growth, create jobs, and enhance community well-being. Recognized by the Financial Times as one of Africa's fastest-growing companies, Inkomoko supports entrepreneurs across East and Central Africa in building resilient economies. Since its inception in 2012, Inkomoko has assisted over 100,000 entrepreneurs, including a significant number of refugee entrepreneurs, through a comprehensive approach that includes training, consulting, financial access, and market systems change. The organization is the largest investor in refugee entrepreneurs on the continent and operates with over 850 staff across 50 offices in Chad, Ethiopia, Kenya, Rwanda, and South Sudan. Inkomoko's strategic plan aims to expand its reach to three additional countries, serve over 550,000 entrepreneurs, and grow its loan fund to impact 7 million lives by 2030.

Inkomoko fosters a culture guided by core values: Purpose (solutions-oriented, high-quality work, global leadership), Achievement (striving beyond perceived limits), Improvement (humility, continuous growth via feedback), Bravery (risk-taking, creating safe spaces, compassion, inclusivity), and We Eat Goat (celebrating success, mutual support, collective spirit). Inkomoko is an affirmative action/equal opportunity employer, strongly encouraging applications from refugees, women, and individuals reflecting the diverse communities served.

About The Opportunity And Responsibilities

The Business Process Analyst will play a crucial role in Inkomoko's organizational transformation and ERP implementation. This position involves analyzing, documenting, standardizing, and enhancing business processes across key functional areas to promote operational excellence, process governance, ERP readiness, and scalable practices that support the organization's expansion. The role is integral to the ERP transformation program, ensuring business processes are standardized, scalable, and aligned with future growth objectives. Reporting to the Head of IT Projects, this position is open to candidates located in any of Inkomoko's operational countries: Chad, Ethiopia, Kenya, Rwanda, or South Sudan.

Key Responsibilities

• Business Process Analysis, Design & Optimization: Lead the comprehensive analysis, documentation, and redesign of end-to-end business processes within Finance, Operations, HR, Procurement, and Program Delivery. Develop detailed 'As-Is' and 'To-Be' process maps adhering to BPMN 2.0 standards and best practices. Identify process inefficiencies, bottlenecks, control gaps, and improvement opportunities to enhance operational excellence, scalability, and standardization. Support business process reengineering and automation initiatives.
• ERP Transformation & Business Requirements Management: Collaborate with business stakeholders, project teams, and ERP implementation partners to translate operational needs into functional business requirements. Ensure business processes align with ERP capabilities and organizational goals. Assist in ERP design workshops, process validation, User Acceptance Testing (UAT), and implementation activities. Drive process harmonization and standardization to facilitate successful ERP adoption.
• Stakeholder Engagement, Change Management & Adoption: Facilitate workshops, interviews, and cross-functional sessions to gather requirements and drive process improvements. Cultivate strong interdepartmental relationships to foster collaboration, alignment, and stakeholder buy-in. Support change management, communication, training, and adoption strategies for process and system transformations. Monitor the adoption of new processes and recommend adjustments for sustained change.
• Process Governance, Risk & Compliance: Establish and maintain process governance frameworks, controls, standards, and documentation repositories. Ensure processes comply with organizational policies, donor requirements, audit standards, and regulatory obligations. Support the identification, assessment, and mitigation of operational and process-related risks. Work with Finance, Compliance, and Internal Audit teams to strengthen controls and improve process integrity.
• Performance Measurement & Continuous Improvement: Define and maintain process Key Performance Indicators (KPIs), performance metrics, and operational benchmarks. Monitor, analyze, and report on process performance, improvement initiatives, and business outcomes. Develop dashboards, reports, and recommendations to support data-driven decision-making. Promote a culture of continuous improvement by identifying opportunities for operational excellence and organizational effectiveness.

Requirements

WHO WE ARE LOOKING FOR

• Required Qualifications: A Bachelor's degree in Business Administration, Information Systems, Operations Management, Industrial Engineering, or a related field. A minimum of 5-7 years of experience in business process analysis, process improvement, ERP implementation support, or operational transformation. Proven experience in process mapping and documentation using BPMN 2.0. Experience in cross-functional operational or systems implementation projects. Strong analytical, documentation, and problem-solving capabilities. Experience with operational excellence and process governance.
• Preferred Qualifications: Experience within NGOs, social enterprises, consulting firms, or multi-country organizations. Familiarity with ERP systems such as Odoo, Microsoft Dynamics 365, Oracle NetSuite, SAP, or similar platforms. Certifications like BPM, Lean Six Sigma Green Belt, ABPMP, CBAP, or PMI-PBA are advantageous. Exposure to workflow automation, systems integration, or digital transformation initiatives. Experience supporting process transformation projects in Finance, Procurement, HR, or Operations. Experience leading business process reengineering, ERP harmonization, and enterprise transformation in multi-country settings.
• Key Competencies: Exceptional analytical and critical thinking skills. Excellent stakeholder engagement and facilitation abilities. Strong written and verbal communication skills. High attention to detail and commitment to documentation quality. Ability to manage multiple priorities in a fast-paced environment. Adaptability and a strong change management mindset. Proficient organizational and time management skills. Capacity to influence and collaborate effectively across teams and leadership levels. A results-oriented approach with a continuous improvement mindset. Demonstrated integrity, professionalism, and accountability.
• Personal Attributes: We seek individuals who instill trust by following through on commitments and demonstrating honesty and care. Candidates should act with courage by addressing difficult issues, speaking openly, taking initiative, and owning their work. The ability to make informed decisions by seeking data, taking appropriate action, and knowing when to escalate is crucial. The ideal candidate will drive simplification and operational excellence while balancing standardization with practical business needs.

Additional Information

Deadline: June 16, 2026. Applications are reviewed on a rolling basis; early submission is encouraged.

Application Process: Submit your CV and a statement explaining your suitability for the role. Only shortlisted candidates will be contacted. Employment is contingent upon successful background checks and verification.

Commitment to DEI: Inkomoko is dedicated to justice, diversity, equity, and inclusion. Refugees and women are strongly encouraged to apply to reflect the communities served. The organization ensures fair treatment throughout the application process.

Background Checks: All offers are subject to satisfactory references and background screening. Inkomoko participates in the Inter Agency Misconduct Disclosure Scheme, requiring previous employers to provide information on findings of sexual misconduct, fraud, or abuse. By applying, candidates acknowledge their understanding of these procedures.