Butler

Role overview

Rosewood Kauri Cliffs is a luxury lodge set on the coastline of Northland’s Bay of Islands, surrounded by native forest, three private beaches, and sweeping views of the Pacific Ocean. Part of the Rosewood Hotels & Resorts collection, the property focuses on delivering exceptional guest experiences while offering rewarding careers for its team members.

This opportunity is suited to a hospitality professional who enjoys polished service, careful attention to detail, and creating highly personalized stays for discerning guests.

What the role involves

• Serve as the main guest contact throughout the stay, ensuring every interaction feels smooth and attentive.
• Greet guests warmly, provide orientation, and help them settle in comfortably.
• Notice guest preferences early and arrange requests or special touches efficiently.
• Handle in-suite food and beverage service with a high level of professionalism.
• Track guest requests and itineraries carefully, with timely follow-through on every detail.
• Work closely with other departments to deliver a seamless and well-coordinated guest journey.

Experience and qualities needed

• At least 2 years of experience in luxury hospitality, ideally in hotels, resorts, or lodges.
• Excellent verbal and written communication skills, along with impeccable personal presentation.
• Comfort using property management systems is helpful.
• Confidence in organizing guest itineraries and handling issues with tact and discretion.
• A strong commitment to delivering memorable, personalized service.
• An adaptable, resourceful mindset with a natural ability to anticipate guest needs.

Offer and working conditions

This is a full-time salaried position. The employer provides associate lunches and access to an Associate Perks Programme that includes discounts and deals from suppliers and partners. Where possible, the roster aims to give two consecutive days off each week.

Application requirements

Applicants must have a valid working holiday visa or otherwise hold the right to work in New Zealand.

Values

Success in this role depends on alignment with Rosewood’s core values: Ownership, Passionate, Transparent, Innovative, and Collaborative.