Case Management Lead

About the Company

Los Angeles Surrogacy is a respected surrogacy agency focused on guiding Intended Parents and Gestational Carriers through every stage of the family-building journey with attentive, high-quality support.

Role Summary

This position leads the case management function by supervising a team of Case Managers and overseeing a busy pipeline of active surrogacy cases. The role is responsible for handling complex case situations, supporting staff, maintaining policy and compliance standards, and helping ensure a smooth client experience throughout the process.

Key Responsibilities

• Oversee, guide, and support Case Managers handling active surrogacy files.
• Review clinic and agency communication to spot issues early and address them before they escalate.
• Offer practical support when working through matters involving clinics, Intended Parents, and Gestational Carriers.
• Help move cases forward by coordinating timely medical clearances and keeping milestones on track.
• Take ownership of higher-complexity or higher-risk cases, including medical disqualifications, communication breakdowns, and personal circumstances affecting progress.
• Monitor, compile, and share monthly performance reporting for the team, including medical clearances, legal clearances, deliveries, and case terminations.
• Make sure all Case Managers consistently apply company procedures, policies, and service expectations.
• Coach and train team members while providing ongoing performance guidance and support.
• Encourage accountability, consistency, and strong case management standards across the team.
• Work with leadership to refine workflows and improve the client experience.

Qualifications

The ideal candidate brings leadership experience in case management, healthcare coordination, fertility, surrogacy, or a similar field, along with strong organization, communication, and coaching abilities.

Additional Information

Location: Remote

Salary: USD 80,000 to 100,000 per year

Benefits: Benefits are not provided for this position at this time.

What We’re Looking For

We are looking for a proactive, collaborative leader who is skilled at solving problems and committed to helping families grow through surrogacy. This person will play an important role in creating positive outcomes for Intended Parents and Gestational Carriers.