Case Manager

Role overview

MedCura Health is hiring a Case Manager to support patients across several specialties by helping coordinate care, improve access to services, and maintain continuity throughout the treatment process. Reporting to the Director of Clinical Quality, this role focuses on closing care gaps, lowering barriers to treatment, and driving patient-centered outcomes.

What the role involves

• Review patient needs and build individualized care plans together with providers and clinical teams.
• Arrange referrals, follow-ups, and movement between specialties and outside services.
• Keep track of patient progress and take action when care gaps or treatment barriers appear.
• Document patient information accurately and promptly in the electronic health record.
• Follow federal, state, and organizational policies, including all applicable regulatory standards.
• Monitor and record patient outcomes, service use, and adherence to care plans.
• Act as a communication link between patients, providers, referral coordinators, and outside agencies.
• Join team meetings to discuss complex cases and coordinate care approaches.
• Provide patients with education, guidance, and advocacy in a clear and supportive way.
• Help gather and review data connected to care coordination and patient outcomes.
• Support quality improvement work led by the Director of Clinical Quality.
• Assist with referral, prior authorization, and refill queues in the EHR when needed to help meet department goals.
• Carry out patient intake and clinical triage, evaluate presenting concerns, and quickly involve providers when urgent decisions or broader clinical input are required.

Requirements

• Current Licensed Practical Nurse (LPN) license in Georgia.
• At least 2 years of experience in outpatient care coordination, case management, or nursing.
• Working knowledge of EMR systems and documentation practices.
• Background in a multi-specialty clinic or community health environment.
• Understanding of Medicaid, Medicare, and commercial insurance workflows.
• Strong communication, organization, leadership, and customer service abilities.
• Professional and effective phone etiquette.

Additional information

This position is based in Stone Mountain, Georgia and is a full-time onsite role. The job is focused on supporting continuity of care, coordination across specialties, and compliance with healthcare standards.

Eligibility

Applicants should be licensed practical nurses authorized to practice in Georgia, with relevant experience in outpatient coordination, case management, or nursing. Experience in multi-specialty or community health settings is preferred by the role requirements.