Chief Operating Officer

Role overview

NU Advisory Partners is supporting the search for a Chief Operating Officer for a premium, multi-location services business that is preparing for its next stage of expansion. The selected leader will own day-to-day operations across several customer-facing lines of business, making sure standards stay consistent, execution remains disciplined, and teams work in sync. This position calls for a visible, practical operator who can bring structure, pace, and accountability while protecting the company’s culture, guest experience, and long-term growth. The role is based onsite and requires relocation internationally.

About NU Advisory Partners

NU Advisory Partners is an AI-native executive search and advisory firm focused on senior leadership, operating, and board placements, with strong experience in private capital-backed organizations.

The firm combines a high-caliber team with technology, data, and AI to modernize executive search and create a better experience for clients, candidates, and internal teams. With more than 2,000 searches completed and deep sector knowledge, the firm delivers high-touch service and leadership talent designed to create lasting value.

Operational leadership and execution

• Oversee daily operations across multiple business units with an emphasis on service quality, consistency, and financial results.
• Establish operating cadences, reporting systems, KPI frameworks, and cross-functional workflows that enable scale and accountability.
• Make sure teams have clear priorities, ownership, and execution standards in a fast-moving operating environment.
• Maintain a balance between active field presence and strong administrative follow-through.

Customer experience and service standards

• Direct service delivery across customer-facing and high-touch offerings.
• Create a unified service standard that supports loyalty, engagement, and reputation over the long term.
• Work with internal and external stakeholders to ensure consistency across teams, experiences, and touchpoints.
• Stay highly visible with customers, prospects, partners, and other key stakeholders.

Commercial and cross-functional partnership

• Partner with sales, commercial, and business development teams to support growth and improve the customer experience.
• Ensure the operating model supports broader commercial objectives and long-term value creation.
• Remove silos between functions and strengthen alignment among service delivery, operations, sales, and administrative teams.
• Act as a senior operating partner to ownership and executive leadership.

External relations and brand stewardship

• Represent the organization to external stakeholders, community leaders, partners, and other high-value relationships.
• Serve as a polished ambassador for the brand, reflecting its standards, tone, and service expectations.
• Build credibility and trust with ownership, partners, employees, customers, and local stakeholders.
• Support community, sustainability, and long-term stewardship priorities alongside relevant leaders.

Team leadership and culture

• Lead, develop, and unify a diverse team across multiple functions.
• Promote a collaborative culture centered on accountability, service excellence, integrity, and continuous improvement.
• Strengthen leadership capability and talent at different levels of the organization.
• Make effective decisions quickly in complex, ambiguous, or disruptive situations.

Qualifications and experience

• Background in senior operational leadership within hospitality, premium services, resorts, clubs, or similarly complex multi-unit customer-facing settings.
• Proven experience managing complex, cross-functional operations with meaningful P&L responsibility.
• History of building operating systems, reporting discipline, KPI tracking, and cross-functional management processes.
• Strong grasp of premium service expectations, repeat-customer relationships, and high-touch stakeholder management.
• Ability to lead from the field while maintaining strong financial and administrative discipline.
• Experience working across cultures and influencing varied stakeholder groups with credibility and emotional intelligence.
• Multilingual ability, or prior experience operating across cultures, is preferred.
• Executive presence with the ability to represent the organization externally and earn the confidence of senior stakeholders.
• Collaborative leadership approach with the ability to eliminate silos, build teams, and establish consistent standards across functions.
• Willingness and ability to relocate to Central America and maintain a strong onsite presence with teams, guests, customers, and ownership.

Application process

• Submit your resume for consideration.
• The team will review your application.
• If your background matches the role, they will contact you to discuss next steps.
• If the role is not the right fit, your profile may still be added to the talent network for future opportunities.

Additional information

This is a leadership role for an executive who can operate in a highly visible environment and support both performance and culture. The opportunity requires relocation to Central America and consistent onsite engagement with the organization’s people, customers, and ownership.

NU Advisory Partners is committed to identifying and placing exceptional leaders in roles where they can create meaningful impact.