Claims Analyst

About Coface

Coface helps businesses keep trade moving in uncertain conditions. Backed by a team of 5,200 professionals from more than 80 nationalities across 58 countries, the company supports smarter decision-making through a broad set of risk and trade solutions. Its offering includes Trade Credit Insurance, Business Information, Debt Collection, Single Risk Insurance, Surety Bonds, and Factoring, supported by extensive data, technology, innovation, and deep market insight.

Joining Coface means working in an international, close-knit environment where ideas are valued and employees are trusted with real responsibility. The culture emphasizes learning, collaboration, and inclusion, with the opportunity to see the impact of your work.

Role Summary

The Claims Analyst is responsible for managing claims across the relevant product set in line with delegated authority, legal requirements, group standards, and policy terms. The role focuses on assessing coverage, progressing claims accurately and efficiently, ensuring rightful indemnification, and improving processes, service quality, and cost efficiency while meeting operational targets in a competitive risk environment.

Key Responsibilities

The position covers claim file management from assessment through settlement, liaison with internal and external stakeholders, reserve management, indemnity preparation, and support for recovery actions. It also includes reporting, process improvement, project participation, and compliance-related investigation work.

Claims Handling

• Review supporting claim documents and decide whether the loss is covered.
• Share findings with internal and external stakeholders and work through possible resolutions.
• Escalate recommendations when the matter goes beyond personal delegated authority to the head of department/GICD.
• Maintain accurate and current claim reserves in the designated claims system to ensure reliable financial reporting.
• Prepare indemnity payments on time and enter the required information into the system so the payment can be checked and released by the appropriate delegate.
• Provide documentation to the debt collection team to support amicable recovery efforts or legal proceedings.
• Keep claim status records current at all times.
• Take prompt actions at notification stage to maximize recoveries.

Customer Service

• Communicate with clients and brokers, mainly by phone and email when needed, to build strong working relationships and create clarity.
• Respond to policyholders, brokers, lawyers, and internal teams, taking ownership of their questions and issues.
• Help improve client satisfaction through responsive service and professional communication.
• Explain why certain invoices are not covered and support clients or partners in understanding the decision.
• Arrange claims meetings with policyholders, brokers, or fronting partners and coordinate indemnification activities to improve timely claim payment rates.
• Offer practical guidance to clients, brokers, lawyers, and internal colleagues on claim management and settlement matters.
• Work with the Debt Collection team to determine the most suitable recovery approach.

Reporting

• Prepare reports in accordance with group guidelines.

Process Improvement

• Organize internal workflows and identify opportunities to make them better.
• Contribute to internal projects.

Compliance and Fraud Prevention

• Investigate matters with a focus on preventing fraud.
• Follow local compliance laws as well as group compliance requirements.

Qualifications

The ideal candidate should have a degree in Law, Finance, Credit Management, or another discipline connected to commerce or accounting. A Claims Adjuster licence may be required depending on local regulations. Around 1 to 2 years of experience in a similar role is preferred, and experience in credit insurance is an advantage.

Knowledge and Skills

The role calls for solid understanding of business accounting and financial principles, insolvency law, legal and commercial contract law, questioning methods, presentation techniques, documentation standards for major industry sectors, TCI products, and local market practices. Strong attention to detail, especially during investigations, is essential. The candidate should also be a confident and empathetic communicator able to engage stakeholders at different levels.

Fluency in English is required, along with strong written and verbal communication skills. The ideal person is mature, dependable, self-motivated, comfortable working independently, and able to contribute effectively as part of a team. Good computer literacy, especially with MS Word and Excel, is also expected.

Additional Information

• The role follows a hybrid working arrangement after the first month.
• The office is centrally located and modern.
• Learning support is available through an annual training budget, a language platform, an e-learning platform, and a dedicated development program.
• This position offers career growth opportunities locally and internationally within a major global company and industry leader.