Claims Associate

Position Summary

This role supports proper vendor credit handling and helps control inventory by following merchandise processing standards. The associate also contributes to a strong customer experience for vendor partners, coworkers, and customers on the sales floor.

What You’ll Do

• Support shrink control by promptly scanning damaged or stolen items.
• Keep returns, vendor return requests, recalls, documentation, packing, and shipping tasks current and completed within company deadlines.
• Process SORT merchandise and Global Donation Merchandise as required.
• Follow safety practices at all times, including correct disposal of chemicals, keeping the claims area clean and hazard-free, and using ladders and lifting methods properly.
• Track merchandise returned through claims and help protect company assets by following the correct process to reduce shrink and chargebacks.
• Maintain current knowledge of company policies, guidelines, and procedures for damaged and recalled goods, and ensure new store programs and systems are consistently followed.
• Apply the Return Manual correctly, keep claims files up to date, minimize chargebacks, and complete Vendor Return Request Forms for claims older than 45 days.
• Complete all GM Customer Value Program work.
• Assist the Office Support Associate and Direct Store Delivery Associate when needed.

Compensation

The minimum starting hourly rate for this role is $16.85.

Minimum Qualifications

Applicants must be at least 16 years old.

Additional Information

Walmart provides accommodation for disability-related needs of applicants and associates as required by law.

Location

Primary location: 900 ST ANNE ST, BATHURST, NB E2A 6X2, Canada.

Applicant Notice

An internal automated decision-making system, including AI-based tools, may be used to assist with resume screening, interviews, and other candidate evaluations.