Client Delivery Director, EMEA

Role overview

BetterUp is focused on human transformation and takes a distinctive approach to the employee experience. The company emphasizes meaningful work, a strong development culture, coaching support, and a team environment designed to be both challenging and rewarding. This role is suited to someone energized by high-impact work and comfortable in a demanding, purpose-driven setting.

This position follows a hybrid working model. Team members are expected to work from one of the Europe hub offices, located in London, at least two days per week or eight days per month. Candidates should be able to meet this in-person collaboration requirement.

The Client Delivery Director for EMEA leads post-sale strategy and execution for the company’s largest and most strategically important clients. This is an individual contributor role with no direct reports.

Key responsibilities

You will coordinate the full technical and operational delivery of the BetterUp platform for clients, making sure internal teams clearly understand business needs and that milestones and deliverables are scoped appropriately. You will also help shape delivery processes and improvements that strengthen client outcomes and operating efficiency.

You will build and maintain trusted relationships after the sale with executive, operational, and technical stakeholders, serving as the main contact for service delivery matters and ensuring a strong client experience.

You will create and operate governance mechanisms that track delivery performance, timeliness, value delivery, and both customer-facing and internal experience measures, while also driving ongoing improvement efforts.

You will manage client communications and change activity by sharing regular and timely updates on status, risks, and results, and by coordinating messaging across customer and internal stakeholder groups.

You will partner across Customer Success, People Insights, Services, and Product to guide post-sale planning and execution, while also championing the voice of the customer with product and go-to-market leadership.

You will establish and run issue, escalation, and risk management practices from identification through resolution, including direct escalation handling with client stakeholders.

Required experience and qualifications

Applicants should bring at least 10 years of experience in software and/or service delivery execution, including a minimum of 5 years leading enterprise-wide SaaS platform deployments across both operational and technical delivery.

Strong communication skills are essential, particularly when working with executive and operational stakeholders across both business and technical functions. You should be able to work cross-functionally with a high degree of independence and influence across an organization.

Strong program and project management capability is expected; experience with Scrum or Agile methods is a plus. You should be able to anticipate problems early, identify emerging risks, and act proactively to reduce them.

The role also calls for extensive experience advising, coaching, influencing, and building relationships with executive-level clients at Fortune 1000 companies.

Travel of approximately 20% to 40% is required for client-site visits.

The company also values people who help remove barriers to AI adoption, drive cultural change around reinvention, and demonstrate good judgment in deciding when to simplify and when to stretch to achieve more with less.

AI-first ways of working

The team operates at the intersection of human judgment and AI capability. BetterUp expects people who are eager to learn continuously, experiment responsibly, share insights openly, and apply AI thoughtfully to improve outcomes while preserving creativity and human decision-making. Candidates may be asked to demonstrate how they use AI to learn, iterate, and increase impact during interviews.

Benefits

The package includes flexible time off with a guideline of 25 days of annual leave plus 8 UK public holidays, a generous employer pension contribution, and an optional private medical insurance plan.

Employees also receive access to BetterUp coaching for themselves and a friend or family member, hybrid flexibility with a minimum of 2 days in office per week or 8 days per month, and free lunch in the office on Tuesdays and Thursdays plus daily snacks and beverages.

Additional time off includes 4 Inner Work Days, 5 Volunteer Days, and company shutdowns during summer and winter. There is also an annual professional development stipend and a year-round charitable donation made on the employee’s behalf.

Equal opportunity and application notice

BetterUp is committed to building diverse teams and a workplace where people feel they belong. The company encourages interested candidates to apply and welcomes outreach from anyone who has questions about the role.

Compensation is based on job-related experience, education or training, residence location, and market factors. Any base salary range mentioned for the role applies only to base pay and does not include equity, bonus plans where relevant, or benefits.

By applying, candidates acknowledge that their personal information will be handled in line with the company’s Applicant Privacy Notice. Questions about privacy or data rights can be directed to the company’s support email address.