Client Relationship Manager

About the Organisation

The Chartered Institute for Securities & Investment (CISI) is a not-for-profit professional body serving people working in securities, investment, wealth, and financial planning. With a global membership of 52,000, the organisation is strengthening its strategic partnership with the Financial Academy and establishing a dedicated full-time presence in Riyadh.

Role Summary

This position suits a commercially minded, self-motivated professional who enjoys developing strong partnerships. As Client Relationship Manager for the CISI MENA team in Riyadh, you will work closely with the Financial Academy to support operations, grow membership, improve member experience, and build trusted relationships with stakeholders such as regulators and government entities. The role also involves helping achieve budget targets, promoting CISI qualifications, and spotting opportunities for expansion. Market travel will be part of the job.

Key Responsibilities

• Coordinate the full operational journey for candidates taking examinations through the Financial Academy, serving as the bridge between delivery partners and the CISI operations team.
• Support membership growth through targeted outreach and relationship-building activity.
• Develop and maintain productive connections with regulators, government bodies, and other important stakeholders.
• Design and roll out initiatives that improve member engagement and participation.
• Deliver high-quality support to partners and members so that the overall service experience remains smooth and reliable.
• Work with internal colleagues to deliver events, programmes, and other services to a high standard.
• Act as a CISI representative at industry events, conferences, and meetings.
• Draft and present updates on membership growth, engagement activity, and stakeholder relationships.
• Help deliver budget expectations while encouraging greater adoption of CISI qualifications.
• Identify and pursue new opportunities for growth and development.
• Take part in regular member and stakeholder engagement at events.

Required Attributes

• Strong written and verbal communication, with the confidence to build relationships easily.
• Well-developed organisational ability and the resilience to manage competing priorities.
• Accuracy, sound judgement, and a practical approach to solving problems.
• A proactive, upbeat mindset with a strong drive to achieve results.
• Commercial awareness and the ability to work independently.
• Comfort working both autonomously and as part of a high-performing team.
• Arabic language skills are essential.
• Background in financial services, a professional body, or the education sector is preferred.

Integrity and Professional Conduct

The role requires a consistent commitment to ethical behaviour, transparency, accountability, and adherence to CISI’s code of ethics and professional standards in every interaction.

Additional Information

This is a full-time presence role based in Riyadh, Saudi Arabia, with onsite work and travel across the market as required.