Client Solution Specialist

Position Overview

At PNC, we recognize that our employees are our most valuable asset and a key differentiator in the markets we serve. We are committed to fostering an inclusive workplace where every employee feels valued, respected, and empowered to contribute to our collective success. As a Client Solution Specialist within PNC's Mortgage Home Lending Center, you will play a crucial role in delivering an exceptional customer experience.

Please note that this position may not be available in all geographic locations. The role operates on a schedule of Saturday-Wednesday, 9 AM to 5 PM EST, or Monday-Friday, 11:30 AM to 8 PM EST. This position may be eligible for remote work in approved locations, requiring a dedicated, secure, and confidential home workspace. Occasional in-office presence may be necessary based on business demands. PNC does not offer sponsorship for employment visas or participate in STEM OPT for this role.

Job Description

The Client Solution Specialist is responsible for providing comprehensive sales, service, and execution support for both new and existing client relationships. Key duties include gathering and verifying necessary documentation, ensuring accuracy of client information, and processing common tasks in compliance with standard regulations and procedures. This role may also involve administering implementation plans and serving as a primary point of contact for clients, client teams, and service partners, escalating issues as needed. The specialist will maintain and update client and account details in relevant systems, generate reports, and may provide general administrative support.

PNC Employee Expectations

PNC employees uphold our esteemed reputation through a commitment to:

• Customer Focus: Prioritizing customer needs and satisfaction in all business decisions, leveraging insights to create tailored solutions.
• Risk Management: Diligently assessing and managing risks associated with business objectives to align with PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates will possess the requisite knowledge, skills, and abilities for this role. The following are key competencies, work experience, and educational requirements:

• Preferred Skills: Business Decisions, Client Counseling, Client Relationship Building, Competitive Advantages, Customer Experience (CX), Personal Initiative, Relationship Management, Results-Oriented.
• Competencies: Accuracy and Attention to Detail, Customer Support Policies, Standards and Procedures, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Managing Multiple Priorities, Problem Management Process, Products and Services, Sales Support and Administration.
• Work Experience: Typically requires a minimum of 3 years of related experience or product knowledge. An Associate's degree or equivalent is generally expected, though a comparable combination of education, job-specific certifications, and experience (including military service) may be considered.

Education

Associate's degree preferred.

Additional Information

Pay Transparency: The base salary range for this position is $37,500.00 to $75,000.00 annually. Actual salaries may vary based on geographic location, market data, and individual qualifications, experience, and education.

Application Window: This position is expected to be open for a minimum of two business days from April 24, 2026, with potential for extension at the company's discretion.

Benefits: PNC offers a comprehensive benefits package for full-time employees, including medical, dental, and vision coverage, life insurance, disability protection, 401(k) with company match, pension and stock purchase plans, dependent care reimbursement, adoption assistance, and educational support. Paid time off includes holidays, occasional absence days, and vacation days that increase with tenure. More details are available at pncthrive.com.

Disability Accommodations: For accommodation requests during the application process, please email [email protected] with the subject line