Job description

Role Overview

This is a full-time remote opportunity for a Community Manager working for a client company. The position is focused on building a constructive, inclusive, and engaged online space while also handling customer support and moderation across multiple subject areas such as finance, healthcare, and engineering.

The selected candidate will help maintain a safe and respectful environment, respond to complaints, and introduce engagement initiatives that strengthen participation and community health.

Responsibilities

Oversee and moderate online communities to preserve a respectful, safe, and inclusive space, while actively resolving concerns and responding to questions.
Handle customer issues and queries quickly and professionally, using empathy to calm difficult situations and keep interactions constructive.
Create and implement engagement plans that encourage participation and keep the community active and vibrant.
Work with internal teams to share community feedback, observations, and useful insights.
Organize work efficiently in a remote setting, managing several conversations and tasks at once across written and verbal channels.
Coordinate with internal stakeholders to ensure members receive a welcoming and supportive experience.

Required Skills & Qualifications

Background in customer support and online community moderation, with the ability to resolve concerns and complaints in a courteous, calm manner.
Strong written and spoken communication skills, with an emphasis on clear, empathetic messaging.
Capability to manage conflict, defuse tension, and solve problems proactively in a remote, fast-moving environment.
Solid time-management skills and the ability to juggle multiple priorities under pressure.
High attention to detail, adaptability, and a willingness to go beyond the basic requirements to support community needs.

Additional Information

This opportunity is with a global company in the artificial intelligence space that contributes to frontier AI model development and a human intelligence layer for AI. The business has secured more than $40 million in funding and has supported over 1 million AI-led interviews, offering the chance to contribute to a fast-growing network and make an impact on the future of AI.

Equal Opportunity

Hiring is based on skills and expertise. Candidates from all backgrounds are encouraged to apply, and applications are reviewed only on the basis of qualifications and demonstrated ability.