Community Manager

About MATTER

MATTER is a nonprofit focused on speeding up meaningful change in healthcare. The organization brings together entrepreneurs, health systems, life sciences companies, and innovators to shape what comes next in the industry. Its workspace at The MART serves as a key hub where much of this collaboration happens.

About the Role

This position is for someone who can keep a busy shared space running smoothly while also imagining and creating the kinds of experiences that make people want to return. You will oversee a 15,000-square-foot environment, guide the front desk operation, and build familiarity with the members, guests, and partners who use the space.

The ideal person is a host, operator, problem-solver, and proactive builder all in one. When something is broken, unclear, or inefficient, you take the initiative to investigate, test, research, and resolve it. Just as importantly, you notice opportunities to bring people together and create programming that strengthens community.

What You Will Do

Your work will center on community-building, space operations, technical support, and executive assistance.

• Create community programming that attracts healthcare entrepreneurs and innovators, such as founder meetups, physician-entrepreneur gatherings, peer groups, and topical salons.
• Convert the energy in the MATTER community into meaningful relationships, momentum, and repeat engagement.
• Work with the marketing, ventures, and partnerships teams to transform ideas into well-attended events and experiences.
• Shape the full visitor experience, not just the greeting at the front door and the farewell at the end.
• Oversee the daily operation of the 15,000-square-foot space.
• Maintain a visible, approachable presence for members, partners, and guests.
• Help people get what they need and keep the environment organized, welcoming, and ready for daily demands.
• Supervise and support the receptionist so that every interaction feels polished, warm, and effective.
• Take ownership of conference room technology, audio-visual equipment, printers, WiFi, and keycards.
• Resolve issues as they arise, know when to escalate to IT, and look for recurring patterns that can be improved.
• Document important fixes and process improvements.
• Assist the CEO with scheduling, coordination, and occasional ad hoc support.

Experience and Requirements

The role suits someone who enjoys bringing people together and making things happen. You should be comfortable working across teams, be naturally service-oriented, and be confident handling both community engagement and operational details. The organization is looking for someone with 1 to 3+ years of relevant experience who is based in Chicago and willing to work in the space; this role is not remote.

Helpful background includes experience running an office, managing a shared space, coordinating a community, or doing similar work. Comfort with technology, strong reliability, attention to detail, and a practical approach to troubleshooting are also important. Familiarity with healthcare innovation is beneficial, as is the ability to read the room and design programming that resonates with this audience.

Benefits and Perks

• Choice of multiple medical, dental, and vision insurance plans.
• Access to a 403(b) retirement plan.
• Ability to contribute to FSA plans for pre-tax support of medical, child care, and transit expenses.
• Monthly untaxed cell phone stipend.
• Unlimited paid time off.
• Annual company-wide winter break between Christmas and New Year's.
• Opportunities to grow your network across the healthcare and entrepreneurial ecosystems.
• Exposure to highly innovative thinkers in healthcare.
• Continuous learning opportunities, including dedicated company-wide learning time each month and occasional workshops.
• Work with a diverse team that is committed to the mission and to one another.
• Ownership over your work with room to stretch, learn, and lead.

Compensation

The annual salary for this position is $50,000 to $60,000, depending on experience.

Values and Culture

MATTER looks for people who are energized by its mission and who align with its values. These include a habit of experimenting, a warm and gracious approach to hosting, curiosity, helping others succeed, and speaking plainly and authentically.

Equal Opportunity

MATTER encourages applicants from diverse ethnic and racial backgrounds and is committed to maintaining an inclusive and equitable workplace and community.

About MATTER

MATTER is a collaborative network of more than 1,100 current and alumni startups from around the world, working with hospitals, health systems, universities, and industry-leading companies to advance healthcare innovation and improve lives.