Contracts Specialist

Role overview

This position supports a regional group of Commercial Account Executives by making sure orders and related documentation follow company rules and legal requirements. The role involves regular coordination with teams across APAC and EMEA, including Sales, Deal Hub, Consulting, Events, Legal, and Order Management.

Key responsibilities

• Handle incoming support requests from Sales, CFS, Controller, Deal Hub, Corporate Pricing, contract negotiators, Corporate Legal, Consulting, Events, Client Compliance, and similar teams.
• Organize and prioritize the shared Outlook inbox so messages are addressed according to urgency and importance once approvals are in place.
• Review and release order submissions in Salesforce, checking that they are complete, accurate, and aligned with standard contract rules.
• Support Sales through Salesforce case handling so customer data used in contract creation is accurate.
• Hold signing authority for order agreements while ensuring full adherence to the legal empowerment framework.
• Confirm that any exceptions to standard policy, including legal wording changes, non-standard service descriptions, unusual pricing, and non-standard billing terms, have been approved.
• Carry out special assignments and ad hoc tasks needed to meet business demands.
• Work with the manager and global colleagues to improve processes and introduce better ways of working.
• Prepare clear internal communications and coordinate with the global Contracts team, Client Financial Services, and Sales to complete the above work.
• Support the Contract Manager by serving as a first point of contact for Sales queries related to contracts, escalating more complex matters when needed.

Requirements

• At least 2 to 4 years of experience handling contracts, working with client legal and procurement teams, or supporting order management/sales operations.
• Strong negotiation ability, both spoken and written.
• Prior exposure to Salesforce is an advantage.
• Comfortable working in a fast-moving environment while maintaining accuracy and meeting deadlines.
• Strong English communication skills in both writing and speaking.
• Experience dealing directly with clients and sound commercial judgment.
• Very strong attention to detail.
• Good command of Microsoft Office tools.
• Solid understanding of contract handling.
• Strong analytical and problem-solving ability.
• Responsible, adaptable, and able to work with urgency.
• Capable of working effectively with a remote multinational team.
• High standards of integrity and work ethic.

Benefits

• Competitive base salary.
• Flexible working setup.
• Collaborative and creative team culture.
• Strong growth and advancement opportunities.
• World-class benefits and strong rewards for high performers.

About the company

Gartner is a global research and advisory organization that provides insights, advice, and tools to business leaders. The company supports executive clients with objective guidance to help them address critical priorities. Founded in 1979, Gartner has grown into a large global business with tens of thousands of associates and clients across many countries.

Awards and recognition

• Named among Fortune’s World’s Most Admired Companies in 2016, 2017, 2018, 2019, and 2020.
• Recognized by Forbes as one of America’s Best Employers in 2018 and 2019, and among the Best Management Consulting Firms in 2017, 2018, and 2019.
• Listed in the Human Rights Campaign Corporate Equality Index as one of the Best Places to Work for LGBTQ Equality in 2018, 2019, and 2020.

Work environment and company values

The company promotes a highly collaborative, inclusive culture where people from many geographies, backgrounds, and identities work together to deliver results. The workplace emphasizes leadership development, professional growth, and meaningful impact. Gartner also highlights its role in the AI space, offering access to tools and expertise that help clients innovate and grow.

Additional information

This opportunity is offered in a hybrid working environment, with flexibility to work virtually when suitable and meet in person when collaboration is most valuable.

The company provides equal employment opportunity to all applicants and employees regardless of race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status.

Applicants with disabilities, including disabled veterans, may request reasonable accommodation if they need assistance accessing the careers page. Accommodation requests can be made by phone at +1 (203) 964-0096 or by email at [email protected].

Job Requisition ID: 111427.

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