Coordinator I, Help Desk

About the Employer

The hiring organization works in clinical research support, helping research teams and trial operations run smoothly. The environment is regulated, so the role places strong emphasis on accurate support, timely communication, compliance, and dependable service delivery.

Role Overview

This position focuses on front-line support for clients in a busy clinical research setting. The coordinator handles routine issues, updates records, completes data-entry and administrative work, and partners with internal teams to keep day-to-day workflows moving efficiently. The role contributes directly to service quality, operational accuracy, and overall research support success.

Key Duties

• Answer client questions through phone and ticket-based support channels, and work through routine problems quickly.
• Complete data entry and manage documentation that must be handled within tight timelines, while following internal compliance rules.
• Maintain account details and system assignments so records stay complete, current, and consistent.
• Check back with clients to make sure issues have been resolved satisfactorily and service remains uninterrupted.
• Work with teams across the business to route, escalate, and resolve client concerns.
• Adjust to changing priorities while still meeting expectations for productivity, accuracy, and service quality.

Requirements

• At least 1 year of experience in customer service, administrative support, or B2B support, ideally in a regulated environment.
• An associate degree, or an equivalent mix of education and professional experience.
• Clear verbal and written communication skills, with the ability to explain information professionally and build rapport.
• Strong accuracy and attention to detail, especially in compliance-driven work.
• Working knowledge of Microsoft Word and Excel, along with comfort using databases and internal systems.
• Ability to stay organized, prioritize several tasks, and remain effective in a fast-moving setting.
• Good problem-solving ability and the judgment to respond within established policies and procedures.

Compensation and Benefits

The base pay ranges from $50,000 to $66,974 per year, depending on experience and location. In addition to base salary, the role may include a performance-based bonus.

• Remote position available within the United States.
• Full-time schedule in a structured operational environment.
• Medical, dental, and vision coverage where applicable.
• Paid holidays and additional leave benefits.
• Opportunities to grow professionally within clinical research operations.
• Collaborative culture centered on quality, ethics, and service excellence.

Equal Opportunity

The employer is committed to inclusive hiring and welcomes applicants from all backgrounds. All qualified candidates are considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Important Note

The recruiting partner is not the employer of record for this position. Its role is to help candidates discover suitable opportunities and submit applications through the hiring company’s own career process.