Customer Experience Coordinator

About the Role

We are looking for a detail-oriented and customer-focused professional to join a dynamic team supporting daily customer operations. This position is crucial in ensuring a positive customer experience through account assistance, communication, and internal coordination. The role is a long-term, ongoing contract with the possibility of transitioning to a full-time position. The work is based in Denver, CO, and requires an onsite presence.

Key Responsibilities

• Provide prompt, high-quality support to both customers and internal stakeholders.
• Engage with customers via email and occasional phone calls to address inquiries and resolve issues.
• Monitor account activities, verify information accuracy, and escalate any discrepancies.
• Assist with billing and reporting tasks, ensuring all documentation is timely and correct.
• Collaborate with different departments to resolve customer concerns and maintain excellent service levels.
• Maintain organized records and track account statuses to proactively identify and address potential problems.
• Contribute to team process improvements and provide status updates on ongoing assignments.

Qualifications

• Possess 0-1 years of experience in customer service, administrative support, or operations.
• Demonstrate strong attention to detail and excellent organizational capabilities.
• Exhibit superior written and verbal communication skills.
• Be comfortable working effectively in a fast-paced, team-oriented environment.
• Have proficiency in Microsoft Office Suite; experience with Excel is advantageous.
• Hold a Bachelor's degree or possess equivalent practical experience.

Additional Information

Beacon Hill is an equal opportunity employer. Individuals with disabilities and protected veterans are encouraged to apply. California residents: Qualified applicants with arrest or conviction records will be considered in accordance with local ordinances. Information regarding voluntary self-identification for Equal Employment Opportunity purposes is available and will be kept confidential.

Beacon Hill is a staffing solutions provider founded by industry leaders, committed to delivering exceptional service and innovative solutions across various market sectors. Our specialty brands include Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences, and Beacon Hill Technologies. Learn more at www.bhsg.com.

Benefits Information

Beacon Hill offers a comprehensive benefits package, including medical, dental, and vision insurance, along with federal and state leave programs as mandated by regulations, for eligible employees. Specific details regarding benefits will be provided upon successful hiring.