Customer Manager

Role overview

Rolls-Royce is seeking a Customer Manager to join Rolls-Royce & Partners Finance Limited (RRPF) in London/Orpington, England. RRPF operates as an engine leasing business with a major global portfolio of Rolls-Royce and IAE V2500-A5 engines, offering medium- and long-term spare engine leasing services. The business supports more than 50 customers around the world and manages a fleet of over 420 engines.

This position brings together customer-facing commercial work and analytical problem-solving. Acting as a link between customers and internal digital teams, you will help convert operational requirements into scalable digital solutions that create measurable business impact.

Key responsibilities

• Manage customer relationships through the full cycle, from early sales discussions to delivery and renewal.
• Interpret customer operating needs and turn them into clear digital and data requirements.
• Assist with pipeline building, proposal preparation, and contract discussions.
• Review customer information, usage behaviour, and return on investment to identify expansion opportunities.
• Work closely with delivery and product teams to support successful customer outcomes.
• Build and maintain strong knowledge of aviation operations and records-related workflows.

Required qualifications

• A degree in Engineering, Business, Economics, Aviation, or a closely related discipline.
• Background in customer management, business analysis, or solution-based sales.
• Ability to convert operational challenges into structured requirements.
• Commercial judgement paired with strong analytical thinking.
• Excellent communication skills and proven stakeholder management ability.

Preferred experience

• Exposure to aviation, leasing, or aerospace settings.
• Experience with digital products or data platforms.
• Past involvement in proposals and contract negotiations.
• Strong capability in data analysis and reporting.
• Comfort working across product, delivery, and sales functions.

Benefits

• Generous annual leave.
• Retirement savings support through the Rolls-Royce Retirement Savings Trust.
• Group life assurance, providing a lump sum benefit in the event of death while employed by Rolls-Royce.
• Group income protection, offering income support if illness or injury prevents work.
• Matched share purchase opportunity: buy one share and receive one free through the shares matching programme.
• Access to digital GP consultations for convenient medical advice.

Additional information

Rolls-Royce describes its purpose as helping shape the modern world while powering, protecting, and connecting people globally. The organisation says it values individuality and believes diverse backgrounds, experiences, and perspectives strengthen innovation and performance.

The company states that its long-term transformation programme is intended to make Rolls-Royce a high-performing, competitive, resilient, and growing business. It also notes a commitment to a respectful, inclusive, and non-discriminatory workplace where everyone can thrive.

Priority may be given to employees identified as being at high risk. The final level and salary for the role will depend on the successful candidate’s skills and experience, and the job is advertised at the stated grade as the target operating level. Applicants with relevant experience from any grade are welcome.

Candidates are advised to inform their current manager if they apply for this role. In some locations, candidates may be asked to complete an online assessment as part of the selection process, which may include cognitive and behavioural aptitude testing. If needed, full instructions for the next stage will be shared.

Closing date: 16.05.2026. Posting date: 09 Jun 2026; 00:06. Posting end date: 16 Jun 2026.