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Customer Service Representative
Riyadh, Riyadh Province, Saudi Arabia · Full Time
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- Experience
- Up to 2 yrs
- Salary
- —
- Openings
- 1
- Posted
- 4 days ago
- Work mode
- In office
- Education
- Bachelor’s degree
- Eligibility
- Candidates with a bachelor’s degree in Business Administration, Communications, or a related field, along with 0–2 years of experience, may apply. Arabic and English fluency is preferred.
- Resume
- Required to apply
Where you'll work
Job description
About the Company
The business focuses on selling electrical goods and electronic accessories through online storefronts.
Role Overview
This full-time, on-site Customer Service Representative position is based in Riyadh. The role is centered on delivering a smooth support experience by answering customer questions, tracking orders, handling concerns, and keeping service quality high.
Core Responsibilities
- Respond to customer queries received through messages and phone calls.
- Track and follow up on customer issues until they are resolved.
- Handle complaints in a professional and customer-friendly manner.
- Coordinate with internal teams to support timely issue resolution.
- Manage order-related inquiries and provide accurate updates.
- Work to maintain strong customer satisfaction levels throughout the support process.
Qualifications & Experience
- A bachelor’s degree in Business Administration, Communications, or a closely related discipline is preferred.
- 0 to 2 years of relevant experience is expected.
- Arabic and English language fluency is an advantage.
Skills Needed
- Clear verbal and written communication
- Strong people skills and customer handling
- Complaint resolution and troubleshooting
- Time management and prioritization
- Ability to perform well in a fast-moving environment
- Microsoft Office proficiency
- Familiarity with CRM tools
- Positive, service-oriented mindset