- Experience
- Any
- Salary
- USD 1 – USD 2 / hour
- Openings
- 1
- Posted
- 5 hours ago
- Work mode
- In office
- Eligibility
- Freelancers who are comfortable working from home, can commit at least 20 hours per week, and have strong digital, problem-solving, and communication skills.
- Resume
- Required to apply
Job description
Company Overview
Onepilot is a modern customer support outsourcing company focused on delivering a people-first service model. It provides an end-to-end solution that helps businesses handle customer relations efficiently while maintaining a strong standard of quality. The company’s goal is to create an excellent experience for end customers.
The organization works with freelance agents who are trained to match each client’s specific needs. Compensation is performance-based and can include a quality bonus, reflecting the company’s emphasis on high standards. Onepilot also aims to offer a flexible, transparent, and rewarding working environment for its agents.
Role Summary
In this freelance role, you will assist customers with their questions and requests. After completing e-learning modules tailored to each client, you will use a knowledge base and Onepilot’s technology to handle support cases efficiently across email, chat, or phone.
The role is paid per ticket resolved, with the payout depending on ticket difficulty, handling time, and location. Ticket rates typically range from $1 to $2, and the average earning mentioned is $15 per hour.
Key Duties
- Respond to customers through email, chat, or phone.
- Use internal tools and reference materials to provide fast and accurate assistance.
- Communicate in a clear, friendly manner to help maintain customer satisfaction.
Candidate Profile
The company is looking for someone comfortable using digital tools and online platforms, with strong problem-solving ability and solid written and spoken communication skills. Availability of at least 20 hours per week is required.
Compensation and Benefits
- Pay is based on tickets completed, with a performance-linked structure.
- Work remotely from home with the freedom to choose your own schedule.
- Average earnings are stated at $15 per hour.
- Training and continued support are provided to help you perform well in the role.
Application Note
The application process is described as quick and takes around 15 minutes.