Customer Service Representative

About the Company

OTR Group operates a network of more than 1,000 retail, convenience, and quick service restaurant locations. Its portfolio includes brands such as Reddy Express (formerly Coles Express), Smokemart Giftbox, and, in South Australia, Krispy Kreme, Hungry Jack’s, Oporto, and Guzman and Gomez, among others. The group is part of Viva Energy Australia, an ASX-listed business involved in refining, importing, and distributing energy products while supporting a safer and more sustainable energy future for Australians.

Backed by Viva Energy’s nationwide reach and OTR’s track record for innovation, the organisation is positioning itself to reshape the retail experience in Australia.

About the Role

In this position, you will help deliver a positive experience for every guest while keeping the store clean, well stocked, and inviting. The work is busy and varied, so the ability to juggle tasks and use time efficiently is important.

Key Duties

Your day-to-day focus will be on customer interactions and maintaining a welcoming store environment.

What We’re Looking For

• A strong commitment to excellent customer service
• Comfort working independently and as part of a team
• Physical capability to remain on your feet for extended periods and perform moderate to heavy lifting and reaching
• Availability for flexible shifts, including late evenings, early mornings, and weekends
• Willingness to learn and actively promote the range of products and specials

Pre-Employment Requirements

The selected candidate must be able to verify Australian working rights and provide a current police clearance certificate.

Additional Information

This role is based in New Norfolk, Tasmania, Australia and is offered as a full-time onsite position.