Customer Service Representative

Role overview

U-Haul is looking for approachable, dependable people who enjoy working with customers and supporting them throughout their rental experience. In this role, you would represent the company in a customer-facing capacity, work closely with a team, and help make sure equipment is inspected, maintained, dispatched, and returned properly. The position includes practical, on-the-job learning.

Key responsibilities

• Support customers both inside and outside the U-Haul location with products and services.
• Use smartphone-based U-Scan tools to handle rentals and track inventory.
• Move U-Haul trucks and trailers and connect them as needed.
• Clean and inspect lot equipment, including checking fluid levels.
• Respond to customer questions and explain products and services clearly.
• Prepare rental paperwork and process equipment returns.
• Install hitches and trailer wiring.
• Fill propane cylinders after completing the required certification, which is provided after hiring.
• Operate a forklift after completing the required certification, which is also provided after hiring.
• Take on additional tasks as assigned.
• Continue learning through U-Haul University and other internal training resources.

Requirements

• A valid driver’s licence with a clean and maintainable driving record.
• A high school diploma or an equivalent qualification.

Benefits and compensation

U-Haul highlights a “Hire Fast, Pay Fast” approach, which includes the option to begin work and receive payment the same day. A hands-on working interview is part of the process and is paid. The role also includes a $100 hiring bonus and a $300 cash bonus paid immediately after completing U-Haul Equipment Inspection and Verification through the 1-2-3 Punch Certification Program at retail stores.

• Paid holidays, vacation time, and sick leave, where eligible.
• Job stability and long-term career potential.
• Gym reimbursement program, where eligible.
• Opportunities to grow and move into advanced roles.
• Practical on-the-job training.
• Full benefits package, where eligible.
• RRSP payroll deduction plan.
• Deferred profit-sharing plan, where eligible.
• You Matter Program (employee assistance support).
• Mindset App Program.
• Wellness programs.
• Discounts on Apple products, Dell computers, hotels, and other partners.

Work environment and physical demands

The job may involve moderate hazards or discomforts, including working around moving machinery, fumes, or irritating chemicals. Safety gear such as masks, goggles, gloves, or shields may be required.

The position can require extended periods of staying in one place, walking indoors and outdoors, reaching items at different heights, and handling equipment that weighs at least 50 lbs, with or without assistance.