Customer Success Manager

Company Overview

Givebutter is a fundraising and CRM platform built for nonprofits, helping organizations raise more, spend less, and improve giving experiences. It brings together fundraising pages, event tools, donation forms, donor management, email, and text outreach in one place, with no platform cost and a fully transparent tip-or-fee approach.

The company has been recognized as a Great Place to Work® every year since 2021 and is ranked as the top nonprofit software provider on G2 across several categories. Its mission is to help people who want to make a difference, while keeping both giving and work enjoyable and impactful.

Role Summary

This position is for a high-performing, scaled Customer Success Manager who will help nonprofit customers use technology to reach stronger fundraising results. You will work with high-impact accounts, guiding them from goals to measurable outcomes through adoption strategies, best practices for fundraising, and alignment among key stakeholders.

The role focuses on customer outcomes, retention, adoption, and account growth across a pooled set of customers rather than a fixed book of business. Success depends on understanding customer goals, identifying barriers, and matching them with the most effective products, features, and strategies.

The role also expects thoughtful use of AI tools to work efficiently at scale, including summarizing customer context, drafting follow-ups, and spotting patterns or risks, while still applying sound judgment and maintaining clean data practices.

What the Role Involves

• Act as a strategic advisor for nonprofit customers in short, outcome-driven engagements and help them progress toward fundraising and donor engagement goals using Givebutter.
• Run discovery conversations, build success plans, deliver training, and offer strategic support that improves adoption, value realization, retention, and growth.
• Develop deep product knowledge and connect platform capabilities to customer objectives, obstacles, and opportunities.
• Experiment with and refine AI-assisted workflows to improve efficiency and support daily execution without losing judgment or data quality.
• Spot account risks and growth opportunities early by combining AI insights, data, and customer context to guide proactive action.
• Work across teams to strengthen the customer experience and represent customer needs internally.
• Deliver a mix of webinars, automated outreach, and targeted one-to-one customer interactions.

Candidate Profile

• People who are motivated by customer outcomes and can clearly tie customer goals to product value.
• Professionals who build trust quickly and can lead strategic conversations with confidence.
• Curious problem-solvers who enjoy identifying friction, uncovering opportunities, and improving adoption.
• Team-oriented candidates who perform well in a fast-moving environment and collaborate well across functions.
• Strong communicators who can quickly understand a customer’s issue and explain solutions clearly, even to non-technical audiences.

Required Experience

• 2 to 5 years of experience in Customer Success, Account Management, Consulting, Sales, or a similar customer-facing role.
• Proven ability to improve customer results through strategic advice, relationship building, and problem-solving.
• Experience managing multiple customer relationships in a pooled or scaled operating model while working toward retention, growth, adoption, or business targets.
• Strong skills in communication, discovery, stakeholder management, and presenting to customers.
• Experience leading trainings, workshops, webinars, or customer education sessions.

Preferred Background

• Prior experience in a scaled or pooled customer success environment.
• Direct experience in nonprofit fundraising, donor development, or advancement.
• Exposure to nonprofit fundraising software, CRMs, fundraising platforms, or similar tools.
• Experience advising customers on fundraising strategy or campaign planning.

Benefits

• Remote work from one of the company’s 10 hubs: Austin, Denver, Indianapolis, Los Angeles, San Francisco, New York, Salt Lake City, Minneapolis, Seattle, or Nashville.
• Medical, dental, and vision coverage paid fully for employees, plus HSA and FSA options.
• Dependent care coverage, with 50% of medical, dental, and vision premiums covered for eligible dependents.
• TalkSpace membership included through the health plan for mental health support.
• 3% 401(k) match for eligible employees.
• Flexible PTO with uncapped vacation time and company-recognized holidays.
• One company-wide Wellness Week each summer for rest and recovery.
• 12 weeks of paid parental leave, along with support for leave planning through Aidora.
• UrbanSitter membership and care credits for childcare, elder care, pet care, and household help.
• Home office support, including company-sponsored equipment such as laptops, monitors, and other modern tech.
• Monthly coworking stipend for working from cafés or coworking spaces when desired.
• Employees may donate up to $50 per month to a verified nonprofit on Givebutter.
• Learning and development reimbursement opportunities.
• Mission-driven work in support of the charitable sector.

Interview Process

The standard hiring process includes a recruiter screen, hiring manager interview, an assessment stage that may be technical or non-technical depending on the role, a values interview, reference checks, and then an offer if selected.

• Recruiter screen: a 30-minute conversation covering your background, the role, and alignment on expectations, values, and logistics.
• Hiring manager interview: a deeper discussion of your relevant experience, skills, and work style.
• Assessment: may include a live exercise, case study, or take-home assignment, with two parts for some roles.
• Values interview: a discussion focused on alignment with the company’s values and leadership principles.
• References: conversations with people you have worked closely with to understand your working style and impact.
• Offer: the final step if everything goes well.

Additional Information

An AI note-taking tool joins most interviews.

The company encourages women and nonbinary candidates who meet most but not all requirements to apply.

Compensation range: $96K.

The role is part of a remote setup connected to one of the listed hub cities, with Denver, CO shown as the location.