- Experience
- 3+ yrs
- Salary
- USD 105,000 – USD 110,000 / year
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Education
- Bachelor's degree
- Eligibility
- Professionals with experience in ecommerce, CRO, or SaaS customer success who can work independently in a fast-moving, onsite environment in the United States.
- Resume
- Required to apply
Job description
About the Company
Shoplift helps Shopify merchants move beyond guesswork and identify what truly improves conversion rates. Many ecommerce teams make product page, merchandising, pricing, and offer decisions without testing, even though the outcome can meaningfully affect revenue. Shoplift addresses that gap with an A/B testing platform designed to be fast, simple, and effective for Shopify stores.
The product gives brands a practical way to test what resonates with shoppers using visual editing tools, AI-assisted suggestions, and expert support. More than 2,000 brands rely on the platform, including fast-growing DTC companies and Shopify Plus merchants. The company also holds a rare Shopify Certified Technology Partner distinction and works closely with the Shopify ecosystem, including Platinum tech and agency partners.
The organization is growing quickly and values speed, direct communication, and execution. It offers strong ownership, room to influence the business, and a chance to shape how customer success operates at scale.
Role Summary
Reporting to the VP of Customer Experience, this position serves as a strategic partner to merchants, helping them improve revenue through experimentation, analytical thinking, and practical recommendations. The role combines account management, test strategy, data interpretation, and technical understanding. The goal is to become a trusted advisor who helps customers create a repeatable culture of testing and optimization.
Core Responsibilities
- Develop and maintain strong, multi-stakeholder relationships across each customer account, including decision-makers, operators, and other influencers.
- Create tailored testing plans, review site and account performance, analyze experiment outcomes, and turn findings into actions that improve results.
- Explain testing concepts such as statistical significance, trends in the data, and implementation choices in a way merchants can easily understand.
- Proactively collect customer wins and success stories that can be used as proof points for sales and marketing efforts.
- Improve internal customer success documentation, suggest better ways of working, and help train and support the team as the company expands.
Requirements
- At least 3 years of experience in ecommerce, conversion rate optimization, or customer success in a SaaS environment.
- A strong analytical mindset with the ability to evaluate results and recommend the next best step.
- Excellent written and verbal communication skills, plus the ability to manage several accounts and projects independently.
- Bachelor's degree or an equivalent level of experience.
Preferred Qualifications
- Practical experience with A/B testing and a solid understanding of experimentation methods.
- Background in CRO certification or statistics, including concepts like statistical significance, sample size, and hypothesis building.
- Experience in a startup environment or within DTC ecommerce.
- Technical familiarity with HTML, CSS, and JavaScript.
- Experience working with analytics tools such as Google Analytics, GA4, or Segment.
Compensation
The role includes a base salary of $105,000 to $110,000 per year and meaningful equity in a fast-growing startup.
Benefits
- Medical, dental, and vision insurance coverage.
- Generous paid time off, including paid parental leave.
Additional Information
This is a hands-on, high-autonomy role suited to someone who enjoys working quickly, iterating often, and directly influencing revenue outcomes. The team values builders who are comfortable with change and motivated by measurable customer impact.