Customer Support Specialist

Role overview

This contract role in Dublin is for a Customer Service Representative focused on delivering high-quality support, resolving customer concerns, and creating a positive experience with the brand.

What you will do

• Respond to a high volume of customer enquiries across phone, email, and chat.
• Understand each customer’s needs and work toward a satisfactory resolution.
• Develop reliable, long-term relationships through clear and interactive communication.
• Share accurate and complete information using the appropriate tools and processes.
• Address complaints, suggest suitable alternatives, and follow through until the issue is closed.
• Maintain detailed records of customer interactions and account activity.

What we are looking for

• Previous experience in customer support or a similar client service role.
• Strong telephone etiquette and active listening skills.
• Customer-first mindset with the flexibility to handle different personality types.
• Excellent verbal and written communication, along with strong presentation ability.
• Good multitasking, prioritisation, and time-management skills.

Education

Leaving Cert in Math and English is required.

Additional information

This position is onsite in Dublin, County Dublin, Ireland. The compensation field was not specified in the source.