D2D Retention Advisor

Role overview

This is a field-focused retention position based in Sandyford, Dublin 18. The role involves speaking with customers directly, both in person and by phone, to retain existing business and recover customers where possible. You will use the company’s offers, systems, and retention tools to resolve concerns, address objections, and support commercial goals.

The company is seeking a motivated, customer-oriented individual with background experience in retention, door-to-door selling, or inside sales. Experience within the utilities sector is useful but not mandatory. This role suits someone who thrives in a busy, target-driven environment and is energized by performance and progression.

Location and work arrangement

The role is based onsite in Sandyford, Dublin 18. Although the position is field-based, access to the office in Sandyford is available. A full, clean driver’s licence and use of your own vehicle are required. Mileage costs are reimbursed.

Key responsibilities

• Engage customers face to face and over the phone to retain their business or bring them back
• Work assigned warm leads and follow up with customers who need reassurance or assistance
• Apply available tools, offers, and customer insights to improve retention outcomes
• Respond to objections with confidence and steer discussions toward positive resolutions
• Meet daily, weekly, and monthly performance goals
• Maintain accurate customer information in internal systems
• Assist the wider team with additional tasks as required

Experience and skills

The ideal candidate will have a strong record of achieving targets in sales or retention and at least 1 year of experience in door-to-door or inside sales. Success in this role depends on clear communication, the ability to build rapport quickly, and a calm, effective approach to objection handling. You should be self-driven, organised, and comfortable working independently. CRM knowledge is advantageous, though not essential. A full clean driving licence and access to a personal vehicle are mandatory.

Compensation and benefits

The package includes a base salary of €32,000 plus an uncapped bonus opportunity of €15,000, bringing earnings to an OTE of €47,000+.

• Mileage expenses paid
• Competitive salary and bonus structure
• Private pension contribution scheme with Zurich Life
• Discounted health insurance through Laya Healthcare group scheme
• Employee Assistance Program via TELUS Health
• Free online GP access through Webdoctor.ie
• Strong career progression prospects in a growing business
• Fast-moving, supportive team culture
• Ongoing training and development
• Annual leave that increases with service
• Exclusive staff tariff
• Modern Sandyford office with excellent facilities
• CSR, wellness, and social initiatives, plus regular social events
• Refer-a-Friend scheme
• TaxSaver travel tickets and Bike-to-Work scheme

About the company

The employer is a leading Irish provider of pay-as-you-go electricity and gas, operating since 2011 with a mission to give customers greater control and transparency over energy spending through its app-based model. The company focuses on long-term value rather than short-term discount-led contracts and serves electricity, gas, oil, and broadband customers.

Customer service is a central priority, and the business has earned recognition as Ireland’s highest-rated energy supplier on Trustpilot. In 2025, together with Yuno Energy, the group surpassed 350,000 customer connections.

The company has been recognised as a top employer by Great Places to Work Ireland for six consecutive years and promotes a fast-paced, challenging environment with strong growth opportunities. It is an equal opportunity employer committed to an inclusive workplace and welcomes applicants from diverse backgrounds and experiences. The organisation is part of the Yuno Group, which includes brands such as Yuno Energy and firmus Energy, and employs almost 600 people while continuing to expand.

Privacy notice

By submitting an application, you agree that your personal data will be processed for recruitment purposes in line with the company’s privacy notice.