Digital Infrastructure Specialist

About the School

International School of London Qatar (ISL Qatar) is an academically strong IB school based in Doha, Qatar. It supports a varied community of around 1,200 students aged 3 to 18 and places strong emphasis on multilingual learning through more than 10 integrated Mother Tongue Language Programmes. The school has a strong track record of students gaining university places around the world and is committed to developing internationally minded learners.

Role Overview

The Digital Infrastructure Specialist will be responsible for keeping the school’s digital environment dependable, secure, and future-ready. The position covers cloud platforms, device administration, data integration, automation, and documentation, while also using AI-enabled tools to improve support processes and operational efficiency.

Required Qualification and Experience

A bachelor’s degree in Information Technology, Computer Science, or a closely related discipline is required.

Essential Skills and Experience

• Strong verbal and written communication skills, especially when dealing with students, staff, and parents in a diverse school community.
• Practical experience with cloud services such as Azure Active Directory and Microsoft 365, or equivalent platforms.
• Experience administering devices through platforms such as Intune, Meraki, or another mobile device management solution.
• Working knowledge of PowerShell scripting.
• Hands-on exposure to API setup, maintenance, and issue resolution.
• Familiarity with Azure Data Factory or similar integration tools.
• Experience working with external contractors and outsourced IT providers.
• Good diagnostic skills and a structured approach to solving technical problems.
• Ability to explain technical matters in simple terms to non-technical users.
• Ability to implement cybersecurity controls such as firewalls, encryption, and multi-factor authentication.
• Experience identifying, monitoring, and responding to security incidents, with awareness of privacy and compliance requirements.
• Ability to produce and maintain thorough technical documentation.
• Previous experience in education and understanding of school operations is preferred.

Technical Knowledge

• Microsoft Azure Active Directory, including identity administration, group policies, and conditional access.
• Microsoft Intune for configuration, compliance, and app deployment.
• Microsoft 365 tools such as Teams, Exchange, and SharePoint.
• PowerShell-based automation.
• API platforms and REST concepts.
• Azure Data Factory for pipelines, runtime management, and monitoring.
• School technology systems such as ClassLink, iSAMS, or similar SSO and rostering solutions.
• Multi-factor authentication setup and support.
• Basic networking and Wi‑Fi troubleshooting.
• Microsoft Graph API for advanced automation.

Key Responsibilities

This role combines day-to-day support with project work, infrastructure management, and coordination with vendors and contractors. The position also supports the school’s annual rollover and broader digital transformation goals.

User and Account Management

• Support users by resetting passwords and fixing sign-in problems.
• Create, update, and delete staff and student accounts as needed.
• Handle large-scale student account setup at the beginning of each academic year.
• Set up and assist with multi-factor authentication.
• Manage access permissions based on user role.

Device and Hardware Support

• Resolve problems related to networks, internet access, and device connectivity.
• Administer more than 200 iPads, including stock control and allocation.
• Set up devices, roll out applications, and enforce compliance settings.
• Support the management and enrolment of staff laptops.
• Assist with the student BYOD programme.
• Coordinate device replacement and recycling activities.
• Handle purchasing and payment processes for services such as Apple VPP and the Play Store.

Educational Software Systems

• Maintain ClassLink and ensure rosters sync correctly.
• Manage the addition, update, and removal of SSO and rostering for school-wide applications.
• Investigate and fix access or integration issues with learning applications such as Renaissance Learning, McGraw Hill, IXL, Kognity, and MAP.
• Support annual configuration updates for the new school year.
• Apply permissions by grade level and subject where required.

Systems and Infrastructure

• Administer Azure Active Directory, Microsoft 365, and Intune, including troubleshooting, policy management, and configuration.
• Manage the ticketing system.
• Oversee Wi‑Fi access and network connectivity.
• Resolve cloud service access issues.

API Management and Data Integration

• Configure, support, and monitor APIs that connect internal and external systems.
• Manage API authentication, access permissions, and documentation.
• Oversee automated data movement and integration using Azure Data Factory and similar platforms.
• Investigate and fix issues involving API links and data pipelines.
• Work with vendors, contractors, and internal teams to launch and maintain integrations.

Cyber Security

• Implement and maintain security measures such as firewalls, encryption, and MFA to protect systems and data.
• Monitor for vulnerabilities or unusual activity and respond quickly to incidents.
• Carry out risk reviews, security checks, and compliance assessments.
• Stay current with emerging threats and recommend improvements proactively.
• Support Innovation Coaches in building staff and student awareness of cyber safety and secure digital habits.
• Ensure digital processes and third-party integrations align with privacy and data protection rules.

Contractor Collaboration and Outsourcing

• Work actively with external suppliers and contractors.
• Make sure external providers are fully engaged in relevant projects and activities.
• Prefer outsourcing and external expertise before using internal time or resources.
• Coordinate contractor output and track performance to meet quality and deadline expectations.

Automation and Scripting

• Use PowerShell to automate repetitive actions and bulk processes such as account creation and password resets.
• Automate device administration and data workflows.
• Update scripts as systems change.

Projects and Planning

• Lead the yearly rollover process, including account setup, roster updates, and device readiness.
• Plan and implement ClassLink and application integration changes.
• Manage MFA rollout and support incident response when needed.

Documentation

• Create and maintain detailed process documentation with the help of AI tools such as Copilot, ensuring accuracy and clarity.
• Keep documentation current and easy for relevant stakeholders to access.
• Review and refresh documentation regularly to reflect system, workflow, and practice changes.

Troubleshooting and Problem Solving

• Resolve advanced technical issues and integration failures, using AI tools to improve speed and quality of support.
• Research and implement new education technology solutions.
• Handle escalated support tickets that require deeper technical expertise.

Why This Role Matters

ISL Qatar depends on stable cloud systems and smooth data integration to support more than 1,200 students and around 100 staff every day. This position is central to maintaining reliability, security, and efficiency, particularly during the annual transition into the new school year. The role balances daily support, strategic projects, contractor and vendor coordination, automation, API and data pipeline work, and documentation to keep technology operations running smoothly.

Additional Information

This is a temporary onsite role in Doha, Qatar. The source did not specify salary, stipend, number of openings, start date, or application deadline.