Dispatch Rider

Company Overview

Chalé Now (NOW) is changing the way people in Ghana buy and receive daily essentials by pairing quick service, dependable delivery, and intelligent technology. The business brings groceries, hot meals, everyday items, and urgent last-minute needs to customers in under 20 minutes, with a focus on making convenience practical and efficient. Its approach is shaped by customer-first thinking, purposeful innovation, strong operational standards, and a long-term mindset. Rather than making assumptions, NOW is built around real customer needs, and every order is handled as a commitment to save time, cut stress, and simplify modern life.

Role Summary

This is a full-time, on-site Dispatch Rider position in Accra. The selected candidate will be responsible for collecting and delivering groceries, meals, and other customer orders safely and within the expected time frame across assigned routes. The role requires close coordination with the operations team, careful route planning, regular updates through the app or dispatch platform, and professional interaction with customers at both pickup and drop-off points. It also includes handling payments where needed, caring for items in transit, carrying out basic checks on the motorbike or vehicle, complying with road and safety rules, and promptly escalating any delays, incidents, or operational concerns.

Key Duties

• Collect orders from the relevant point and deliver them accurately, safely, and on schedule.
• Coordinate order confirmation with the operations team before and during dispatch.
• Plan the most efficient delivery routes and adapt when traffic or road conditions change.
• Keep dispatch coordinators informed and maintain clear communication throughout deliveries.
• Update order status in the app or dispatch system as each stage is completed.
• Interact politely and professionally with customers during pickup and drop-off.
• Collect cash payments or verify digital payment completion when required.
• Handle all packages with care to avoid damage or mix-ups.
• Carry out basic checks on the motorbike or vehicle, including fuel, tires, lights, and overall condition.
• Follow traffic laws, road safety standards, and company procedures at all times.
• Report accidents, delays, or any operational issues immediately to the appropriate team.

Qualifications and Requirements

• Strong knowledge of roads in Accra, with the ability to use GPS navigation and adjust to changing routes.
• Demonstrated safe riding or driving practices, along with a valid rider’s or driver’s license suitable for a motorbike or delivery vehicle.
• Comfortable using smartphones, delivery applications, maps, and communication tools.
• Good interpersonal and customer service skills, with a courteous and professional manner.
• Dependable, detail-oriented, and able to manage time effectively while handling deliveries.
• Physically able to ride or sit for long periods and lift packages that are light to moderately heavy.
• Basic understanding of routine motorbike or vehicle maintenance checks.
• Delivery, courier, or logistics experience is helpful, though not mandatory.
• Good command of English; knowledge of local languages spoken in Accra is an added advantage.
• Open to working shifts, weekends, and peak business hours as required.

Additional Information

The source does not mention salary, stipend, benefits, number of openings, application deadline, or start date for this role.