Doorperson/Bellhop

About the Role

This position at Marina Bay Sands is focused on creating a polished, efficient, and guest-centered arrival and departure experience. The role supports front-of-house operations by assisting visitors, coordinating luggage movement, sharing accurate property information, and helping maintain a seamless service flow across the guest journey.

Key Responsibilities

• Report for duty in the right physical, emotional, and mental condition to perform the role effectively.
• Set up the workstation, tools, and materials needed to complete all assigned tasks.
• Keep current with property-wide updates, internal promotions, and local happenings, including community events.
• Provide guests with accurate guidance and tailored recommendations based on their profiles and preferences to improve their stay in Singapore and at the property.
• Know room and suite categories thoroughly, including features and inclusions, to deliver a thoughtful orientation for guests.
• Stay in regular communication with internal teams so Guest Services operations remain coordinated and controlled from the Guest Service Command Center and fixed locations.
• Welcome and assist guests on arrival and departure, as well as whenever they are in guest-facing areas, with attentive and proactive service.
• Adjust smoothly to operational changes while following company procedures and service standards.
• Manage luggage for arriving and departing guests and groups, including tagging, handling, and delivery.
• Work at the curb on rotation and partner closely with the Bell Captain and Supervisor at the driveway to ensure a smooth arrival and departure experience.
• Use luggage-handling equipment such as bell carts and birdcage trolleys.
• Carry mobile duty phones and use the Mobile FCS system for receiving and dispatching tasks.
• Deliver items to guest rooms when requested by guests or management.
• Maintain the luggage storage area.
• Handle baggage-related requests such as short-term and long-term storage and luggage repair.
• Sort and distribute daily newspapers to VIP rooms, suites, and designated rooms.
• Apply service standards consistently in every interaction with both internal and external guests.
• Understand the guest service journey across departments so relevant information can be shared appropriately.
• Know internal process flows well enough to share information and follow up with the correct departments.
• Take ownership of guest requests and route them promptly to the appropriate department when they fall outside the Guest Services scope.
• Follow OSHA safety practices and reinforce workplace safety guidelines.
• Record and report special incidents that need management attention, including vandalism, fights, fire, abuse, accidents, and similar events.
• Watch activity in the front and back of house and escalate suspicious people, items, or behavior to Security.
• Respond properly to emergency situations.
• Take part in departmental and property-wide initiatives.
• Show enthusiasm for work and build effective relationships with team members and departments through the OneMBS culture.
• Share feedback and suggestions with management in a clear and open manner.
• Monitor supply usage to stay within budget and reduce waste.
• Contribute ideas that support the company vision, mission, values, and guiding principles.
• Support sustainability programs and green initiatives.
• Complete any other duties assigned by management.

Requirements

• Secondary education is the minimum academic requirement.
• At least 1 year of experience in a similar role is needed.
• Experience in luxury resorts or hotels will be considered an advantage.
• Strong spoken and written English skills are required; additional languages are beneficial.
• Should have a friendly, outgoing personality and a proactive approach.
• Must have strong guest service and problem-solving abilities.
• Good time management, organization, communication, and motivational skills are important.
• Must follow attendance expectations and company policies.
• Should be detail-oriented, mature, meticulous, resourceful, and capable of working without close supervision.
• Needs to work well as part of a team and help others willingly.
• Must demonstrate reliable follow-through and a positive, can-do mindset.
• Must be flexible to work any day of the week and any shift.
• Should maintain a professional appearance and grooming standard.
• Must be able to maneuver bell trolleys through busy guest areas.

Additional Information

Marina Bay Sands states that it is committed to building a diverse, equitable, and inclusive workforce, with equal opportunity provided as the business grows its talent base in Singapore. Employees are expected to follow all rules, regulations, policies, procedures, standards of conduct, and business ethics set by the company.

Work Arrangement

This is a full-time, onsite position in Singapore.