E-commerce Assistant

Role overview

The E-commerce Assistant will play a hands-on role in the daily running of the online store, helping keep product presentation, site content, and the customer experience aligned with luxury-level standards. This opportunity suits someone who is highly detail-oriented, interested in luxury retail, and eager to develop a career in digital commerce.

Website and product operations

• Handle the uploading, editing, and ongoing upkeep of product pages, including copy, pricing, SKU data, imagery, and stock information.
• Make sure product content reflects a premium brand voice, strong storytelling, and polished visual presentation.
• Support the rollout of new products, collections, and seasonal changes on the site.
• Check website content for accuracy, consistency, and proper functionality.

Visual merchandising and content support

• Assist with homepage changes, banners, and landing page refreshes.
• Help shape digital merchandising so product placement and storytelling improve the shopping experience.
• Work alongside creative teams on imagery, campaign assets, and product copy.
• Maintain a consistent brand look and feel across all ecommerce touchpoints.

Order handling and customer care

• Support order processing, tracking, cancellations, and returns.
• Provide thoughtful customer support by email or chat when required, always in line with luxury service expectations.
• Coordinate with logistics and warehouse teams as needed.

Reporting and performance analysis

• Help monitor key ecommerce measures such as conversion rate, average order value, traffic, and best-selling products.
• Prepare weekly and monthly performance updates.
• Assist with A/B tests and site optimization activities.

Operations and administration

• Support inventory coordination across online and physical channels.
• Help manage promotions, gift-with-purchase activity, and special campaign setup.
• Keep internal documents and operating processes organised and up to date.

Requirements

• Strong communication and teamwork skills, with the ability to explain creative ideas clearly to different internal teams.
• Genuine interest in luxury fashion and a strong visual sensibility.
• At least 1 to 3 years of experience in ecommerce, digital retail, or luxury, fashion, or beauty settings.
• Working knowledge of ecommerce platforms such as Shopify Plus, Magento, Salesforce Commerce Cloud, or similar systems.
• Experience with Matrixify would be advantageous.
• Excellent organisation and a meticulous approach to detail.
• Strong writing and copy-editing ability.
• A customer-focused mindset and appreciation for premium service.
• Advanced ability with Excel or Google Sheets.
• Basic understanding of ecommerce performance indicators and reporting.