Email Assistant

About the role

Careerscape is helping a client recruit a fully remote Email Assistant to oversee inbox management and email communication for a growing organization. In this role, you will act as a key contact for customers and internal teams, ensuring that every message is answered accurately, professionally, and within the required timeframe.

Compensation

The pay range for this position is $52,000 to $68,000 per year, based on experience, and the role includes a comprehensive benefits package.

What you will do

• Review and manage shared and personal inboxes throughout the workday
• Write, edit, and send polished responses to customers and internal stakeholders
• Organize incoming emails, determine priority, and direct them to the appropriate person or team
• Update and maintain email templates, standard replies, and response guidelines
• Identify urgent or sensitive emails and escalate them promptly
• Ensure CRM and ticketing system records remain accurate and current

What the employer is seeking

• At least 1 year of experience in administrative support, customer service, or email-based support
• Strong written communication and careful proofreading ability
• Excellent attention to detail and solid organizational skills
• Ability to handle a large email volume while managing multiple priorities
• Comfort using Gmail or Outlook along with common office software
• A dependable high-speed internet connection and a quiet home workspace

Preferred qualifications

• Prior experience with CRM or help desk platforms such as Salesforce, Zendesk, or HubSpot
• Background supporting a remote or distributed team
• Associate degree or bachelor's degree

Benefits and perks

• Competitive compensation positioned toward the top of the market range
• Fully remote role with flexible scheduling
• Medical, dental, and vision coverage
• 401(k) plan with employer matching
• Paid time off and paid holidays
• Annual stipend for professional development

Why this role stands out

You will join a supportive remote team with established processes, opportunities to grow, and the resources needed to perform well.

About Careerscape

Careerscape is a professional recruiting and staffing partner that connects qualified candidates with employers across the United States. The company emphasizes a candidate-focused approach in every search.

Application notice

Careerscape is hiring for this fully remote role. Applications are handled through the employer's external careers site. Every application is reviewed, and candidates who are a strong match will be contacted.

Equal opportunity statement

Careerscape is an equal opportunity employer and values an inclusive workplace. Employment decisions are made without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.