- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 1 hour ago
- Work mode
- In office
- Eligibility
- Candidates interested in customer success, bookings, and logistics operations in an onsite role in Bengaluru can apply. People from all backgrounds are encouraged to be part of the talent pool.
- Resume
- Required to apply
Where you'll work
Job description
About Teleport
Teleport is a leading integrated logistics company in Southeast Asia, focused on making shipping faster, more affordable, and dependable. The company’s goal is to improve cross-border movement across the region and make next-day delivery achievable at scale.
The team is driven by four core principles: acting with urgency, pushing innovation forward, working with clear intent, and staying authentic and transparent.
What this role looks like day to day
This position sits in an environment that values execution, structure, and accountability as much as big-picture thinking. You’ll work across different functions, but your main focus will be delivering outcomes, handling your responsibilities end to end, making quick decisions backed by data, and keeping essential operational work such as reporting, documentation, and process adherence in strong shape.
Success in this role depends on getting the basics right consistently and using that discipline to support broader business goals.
Key responsibilities
You will manage air cargo reservations, customer follow-ups, and cargo handover processes with accuracy and efficiency. The role also involves reviewing bookings for gaps, resolving issues quickly, and supporting customers in using Teleport Cargo systems and workflows.
You will be the main contact for assigned accounts, maintain strong working relationships, handle queries and escalations, and coordinate closely with Sales, Operations, Product, and Support teams to keep service quality high. The role also includes monitoring customer satisfaction, supporting onboarding and retention, and contributing to business growth efforts.
Any other tasks assigned by the reporting manager may also be part of the position.
Requirements
You should have a solid understanding of the full reservation and cargo handover flow, along with strong coordination skills for working with customers and internal stakeholders. Clear communication, prompt follow-up, and the ability to manage relationships professionally are important.
Attention to detail is essential, especially for data entry, documentation, and compliance. The role also calls for process discipline to help avoid revenue leakage. Experience with SmartKargo is preferred.
Benefits and work culture
Teleport promotes a diverse and inclusive workplace where different backgrounds and viewpoints are valued. The company encourages people from all walks of life to apply and aims to create an environment where everyone can contribute meaningfully.
Team members have access to learning resources and unlimited training opportunities, including Notion. The workplace culture is casual and flexible, with an emphasis on comfort rather than formal dress codes.
Additional perks include 90% off flights within the AirAsia network and 10% to 15% discounts at selected eateries in KLIA2. The company also highlights opportunities for learning, growth, and recognition as the team works together toward shared goals.
Additional information
Teleport is building toward an IPO, so the role requires strong execution, discipline, and follow-through. The company places as much importance on doing routine work well as it does on generating new ideas.