Fraud Investigator

About the company

Tamara is a major fintech platform serving Saudi Arabia and the wider GCC, focused on creating a highly customer-friendly financial super-app. Its products and services support millions of users across KSA, UAE, and Kuwait, and the company works with well-known global and regional brands including SHEIN, Jarir, noon, Amazon, IKEA, eXtra, and Farfetch, along with small and medium-sized businesses.

The business is recognized as Saudi Arabia’s first fintech unicorn and is supported by investors such as Sanabil Investments, SNB Capital, and Checkout.com. Its headquarters are in Riyadh, Saudi Arabia, with additional support offices across the region and globally.

Role overview

This position sits within the Trust and Safety team and focuses on protecting the organization and its customers from fraud-related financial losses and reputational harm. The role involves monitoring activity, investigating suspicious behavior, producing clear findings, and helping strengthen anti-fraud controls across the business.

The ideal candidate can analyze complex information accurately, turn observations into useful insights, and communicate effectively with different audiences in both English and Arabic. The work also calls for initiative, resilience, empathy, and the ability to respond quickly in changing situations while maintaining momentum.

Responsibilities

• Track transactions and related activity to spot possible fraud, money laundering, or other criminal behavior.
• Use data analysis, statistical methods, and fraud-detection tools to identify unusual patterns, trends, and anomalies in financial activity.
• Carry out investigations into suspicious cases and document the results in detailed reports.
• Work with cross-functional teams to strengthen fraud controls and improve the overall security environment.
• Keep current with developments in fraud prevention practices, tools, and technologies.
• Support teammates by sharing guidance and assistance when needed.
• Contact customers and merchants regularly to confirm transaction details.
• Be available to work flexible shifts, including weekends, nights, and holidays.

Requirements

• A bachelor’s degree in a relevant discipline, or equivalent practical experience.
• At least 2 years of experience in fraud prevention or fraud investigation.
• Good working knowledge of Excel, SQL, and Python is preferred.
• Strong analytical ability and careful attention to detail.
• Excellent verbal and written communication skills, along with strong interpersonal skills.
• Comfort working independently as well as collaboratively within a team.
• Fluency in both English and Arabic.

Candidate profile

The company is looking for someone who is driven, curious, determined, and comfortable working as a collaborative team player. A positive, solution-focused mindset is important, as is the ability to stay composed, adapt quickly, and work with others respectfully and empathetically.

Work schedule

The role requires flexibility in scheduling and may involve rotating shifts, nights, weekends, and holidays.

Location

Riyadh, Riyadh, Saudi Arabia.