HIC Agent & Reception

Role overview

This full-time, on-site position in Christchurch, Canterbury is a mixed customer service and front-desk role. You will act as a HIC Agent across Tuesday to Friday, with reception cover when needed on weekdays and primary reception responsibility on Saturdays. The role also includes handling parcels, carrying out administrative tasks, and helping maintain a polished and welcoming front office.

Key responsibilities

• Deliver high-quality customer support as a HIC Agent from Tuesday to Friday.
• Respond to customer questions about parcels and logistics services.
• Provide reception cover on weekdays when required.
• Serve as the main reception contact on Saturdays.
• Safely manage parcels, including lifting and moving items.
• Carry out routine administrative and operational duties.
• Ensure the front-of-house area remains professional, organised, and welcoming.

Working hours

• Tuesday to Friday: 8:00am to 5:30pm.
• Saturday: 8:00am to 12:00pm.

What’s offered

• A competitive hourly pay rate.
• A steady, ongoing assignment with a well-established client.
• A varied position combining customer service and reception duties.
• A supportive and energetic team culture.

About you

• You communicate clearly and work well with people.
• You have prior customer service experience; logistics or transport exposure is an advantage.
• You are comfortable with manual handling and parcel lifting.
• You can juggle multiple tasks and stay effective in a busy environment.
• You are dependable, punctual, and present yourself professionally.
• You can work on your own as well as collaboratively with a team.