Home Support Worker

About Bayshore HealthCare

Bayshore HealthCare is a major Canadian home and community care provider and a privately owned organization. The company has earned Platinum recognition in Canada’s Best Managed Companies Program every year since 2006, received Best Practice Spotlight Organization status from the Registered Nurses’ Association of Ontario in 2015, and was named among Canada’s Best Employers in Forbes 2023. With a national footprint of more than 80 home care offices, 11 pharmacies, and over 100 community care clinics, Bayshore employs over 18,000 people and supports more than 350,000 clients each year. Its mission is to improve quality of life, dignity, and independence by delivering personalized care that helps clients stay comfortably at home.

Person- and Family-Centered Care

The organization follows a person- and family-centered care approach, which treats family as an important part of the care process. This model encourages respectful, compassionate, culturally safe, and responsive support that reflects the patient’s needs, values, beliefs, preferences, and the role of chosen family or significant others.

Role Overview

Bayshore is seeking caring and motivated Home Support Workers to join its team in Southampton, Ontario. In this role, you will help create meaningful moments for clients each day by delivering personal care and support in line with individualized care plans and required practice standards.

What Bayshore Offers

• Employer-sponsored health and dental benefits for part-time and full-time staff and their families
• Paid orientation and paid training
• Competitive travel compensation
• Well-organized schedules with increased care time and reduced travel, plus flexible hours to support work-life balance
• Opportunities for career growth
• Company-issued mobile devices for efficient documentation and communication
• Accessible managers and schedulers who provide support and guidance

What You Will Do

• Deliver personal care according to the assigned care plan or task sheet while supporting the client’s emotional, spiritual, physical comfort, and safety
• Carry out personal care tasks within the provincial scope of practice, which may include skin, hair, and mouth care, bathing, bowel and bladder care, positioning and movement, exercise, basic wound care, feeding, special diets, oxygen assistance, and medication reminders
• Complete client-specific procedures only when the required training and current competency can be demonstrated
• Monitor client condition, record observations according to company standards, and escalate unusual events or condition changes to the supervisor or office
• Follow infection prevention procedures
• Take part in internal or external continuing education activities
• Follow Bayshore policies and procedures
• Contribute to quality improvement and continuous improvement efforts under the Quality Management System
• Participate in health and safety practices and report risks or concerns to the immediate supervisor
• Protect the confidentiality of client and company information
• Carry out additional duties as assigned

Skills and Abilities

This position calls for strong communication, teamwork, independence, physical stamina, and the ability to follow care instructions accurately. You should also be comfortable working locally between assignments and supporting clients with mobility and daily living tasks.

Qualifications

• Ability to communicate in spoken and written English or French
• Strong interpersonal skills and the ability to work both independently and collaboratively
• Physical ability to stand, bend, squat, kneel, and reach freely
• Ability to lift up to 23 kilograms and assist clients with standing, walking, sitting, and turning in bed
• Ability to follow written and verbal instructions related to client care
• Ability to travel locally from one assignment to another
• Secondary school graduation or equivalent
• Home Support Program or related courses preferred
• Valid driver’s license and access to a reliable vehicle for commuting
• At least 1 year of recent personal care experience in a similar role, or equivalent life experience involving comparable duties

Reporting and Performance

The Home Support Worker reports to the Clinical Manager, as appropriate. Ongoing competency in all duties is expected, along with achievement of agreed goals and objectives. Performance is reviewed continuously, with a formal review after the 3-month probation period and then at least once a year.

Health, Safety, and Compliance

New hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, and Seasonal Flu, depending on provincial regulations and the requirements of the specific role. Medical exemptions and other exemption requests under the Human Rights Code will be reviewed individually. Bayshore also works in line with the Accessibility for Ontarians with Disabilities Act and applicable Provincial Human Rights Codes.

Equity, Diversity, and Inclusion

Bayshore Healthcare promotes equity, diversity, and inclusion as core strengths. The company aims to foster a culture of belonging where differences are respected and celebrated through programs, resources, and policies that support each person’s purpose, potential, and wellbeing.

Additional Information

Primary location: ON-Southampton.

Bayshore continues its more than 50-year tradition of helping Home Support Workers build meaningful careers while making a difference in the lives of clients and communities.