Hotel Manager

Role overview

The Hotel Manager will take full responsibility for the hotel’s daily functioning, financial outcomes, guest satisfaction, and team performance. This position focuses on making sure each department runs smoothly, service quality stays consistently high, commercial opportunities are captured, and profitability goals are met while creating a memorable experience for every guest.

Hotel operations

• Direct the hotel’s everyday operations to keep service delivery efficient and seamless.
• Make sure all activities follow brand standards, internal policies, and applicable local rules.
• Track the performance of Front Office, Housekeeping, Engineering, Security, and Food & Beverage teams.
• Carry out frequent site inspections to confirm cleanliness, upkeep, and safety standards are being maintained.
• Handle guest concerns and ensure complaints are resolved quickly and appropriately.

Financial management

• Deliver results above the planned targets for revenue, GOP, and profitability.
• Review financial performance on a daily, weekly, and monthly basis.
• Keep departmental spending and staffing costs under control.
• Analyze P&L reports and introduce corrective measures when needed.
• Support accurate budgeting and forecasting processes.

Revenue and commercial performance

• Partner with Revenue Management and Sales teams to improve occupancy, ADR, and RevPAR.
• Stay informed about market movements, competitor actions, and pricing approaches.
• Assist with local sales efforts and business growth initiatives.
• Encourage direct bookings and guest retention activities.

Guest experience

• Maintain strong guest satisfaction results across review and feedback channels.
• Ensure service recovery processes are used effectively when issues arise.
• Review guest feedback and put improvement actions in place.
• Build and sustain a culture of excellent hospitality across the property.

Leadership and people management

• Lead, guide, and develop department heads and hotel staff.
• Run regular performance evaluations and training initiatives.
• Maintain the right staffing levels and support succession planning.
• Encourage employee engagement and a healthy workplace culture.
• Apply company policies and disciplinary procedures when necessary.

Health, safety, and compliance

• Ensure compliance with Ministry of Tourism requirements and licensing obligations.
• Maintain all safety, security, and emergency response procedures.
• Adhere to Civil Defense, health, and labor regulations.
• Take charge of emergency response and crisis handling whenever required.

Asset management

• Protect and preserve the hotel’s physical assets.
• Plan and implement preventive maintenance schedules.
• Identify capital expenditure needs and make recommendations.
• Keep the property in excellent operating condition.

Reporting

• Prepare and deliver operational, financial, and commercial reports.
• Hold monthly business review meetings and action-planning sessions.
• Track key performance indicators and drive improvement actions.

Qualifications

• A bachelor’s degree in Hospitality Management, Business Administration, or a similar discipline is required.
• At least 5 years of experience in hotel management, ideally in a Hotel Manager or Operations Manager role, is needed.
• Strong financial understanding and commercial judgment are essential.
• Hands-on experience with PMS platforms, such as Opera, is required.
• Excellent leadership, communication, and problem-solving abilities are expected.
• English fluency is required; Arabic language skills are considered an advantage.

Core competencies

• Ability to lead, develop, and inspire high-performing teams.
• Solid knowledge of hotel functions across Front Office, Housekeeping, Food & Beverage, Engineering, and Guest Services.
• Strategic mindset with strong business and commercial awareness.
• Practical expertise in budgeting, forecasting, cost control, and profit improvement.
• Understanding of revenue drivers such as occupancy, ADR, RevPAR, and overall hotel performance.
• Focus on guest experience, service quality, and reputation building.
• Capability to manage stakeholders including owners, corporate teams, brand representatives, guests, and external partners.
• Strong decision-making and troubleshooting skills in a busy operational setting.
• Project coordination and delivery skills for hotel improvements and operational initiatives.
• Effective communication, negotiation, and conflict-handling skills.
• Ability to lead change, ensure accountability, and support continuous improvement.
• Good understanding of regulatory compliance, health and safety, and risk control in hospitality.

Work environment and schedule

This role is fully indoors. The working pattern is 5 days per week, with 2 days off each week. Working hours are 8 hours per day.

Application deadline

This vacancy closes on 01 July 2026.